My stay for a three day-weekend in May was off to a bad start even before I arrived at the hotel. A somewhat heated email exchange with the reservation team threatening to cancel the reservation if I did not pay immediately, according to the tariff conditions, meant that I had to contact the Guest Relations Manager (Mrs Ageliki KOULOURI) to clarify the situation. It is therefore through this first exchange with her that I can say today that this manager is one of the main assets of this hotel. Not only does she do her job, but she also puts in a dose of tact, delicacy and efficiency. I owe the success of my stay to her. The hotel is very well located, beautifully decorated and the rooms are beautiful. I personally was upgraded to a suite with a magnificent view of the Aegean Sea. The hotel, which opened fairly recently, still has a few glitches that one is less inclined to forgive once the break-in period is over, especially for a hotel of this category. This year, the restaurant offer has been reduced by the presence of Michelin-starred chef Botrini, who has ”ceased his collaboration” with the hotel. I tested the two restaurants Sofrito (Greek and Mediterranean cuisine) and Oribu (North Asian cuisine). The staff in the dining areas are numerous, attentive and eager to help. I found that both the food and wine lists lacked coherence, and sometimes even of the desired wine :). This didn't bother me that much, but I did think that a hotel in this category should do a better job! As for the breakfast buffet (there are several), I found it perfect: a wide selection of dishes, from savory to sweet. The only downside is the lack of teas, at least for tea lovers. The swimming pool, probably one of the most beautiful on the island, is infinity and offers a spectacular view of the sea and the mainland in the distance. Sports enthusiasts will not be outdone by the state-of-the-art gym and equipment. And what can I say about the Spa? Well, it's certainly one of the best treatments I've ever received, and all in a finely decorated, relaxing setting. A big plus and a big thank you to the team. I'll conclude by saying that I hope to return to this resort and that the service will live up to the high standards expected of a 5-star hotel.
很好
85 評價