老城旅館(Old Town Suites)

- super Lage, sehr sehr zentral und tolle Umgebung mit vielen Shops und Restaurants - schönes ruhiges Apar**ent, viel Platz und vollständig ausgestattet (Duschtücher, Duschmittel, etc.) - Gratis Parkplatz vor dem Häuschen, war super! hat noch zwei andere, waren immer besetzt. Jedoch in der Umgebung kann man am Strassenrand parkieren - sehr sauber - der Preis ist teuer, jedoch viel Günstiger zu den vielen Hotels. Man findet in Key West nichts günstiges leider, deswegen waren wir sehr happy damit - wir empfehlen es definitiv weiter und werden bestimmt wieder kommen!

Reservamos y pagamos por anticipado en ese hotel. Al llegar lo encontramos cerrado y sin nadie a la vista para informarnos. Muchas horas después recibimos un e-mail con instrucciones para hacer self check in. Para entonces ya habíamos tomado otro alojamiento. Espero que si guardan alguna decencia nos reembolsarán por ese mal momento.

A perfectly positioned home from home in Key West. Very clean and well serviced with stylised furnishings. Beds were very comfortable bathroom clean and well stocked. Great place. Easy walk to shops and local restaurants and bike hire across the street.

After booking this property in June ******* sent me an email one week before my reservation stating that Old Town Suites could not honor my reservation. One week before the busiest week in Key West I was left trying to find a new hotel. The property wouldn’t answer the phone or return calls, I had to dispute the charges. Do yourself a favor and book with the Almond Tree Inn across the street.

I was never able to get into the property because I never heard from the property owner. They never responded to multiple phone calls, voicemails or email. I even went to the property several times and never saw anyone. I prepaid, so at this point, I do not have my money back.

Upon our arrival to the property the smart lock did not work and the door was left wide open and unlocked for anyone to enter. I texted the number that’s listed on the itinerary and let them know that the lock was not working and that the property was open. I was ok with that until more issues came up. The air conditioner can not keep the entire space at a comfortable temperature, the toilet would barely flush and we could not use it l, there was a terrible smell coming from the bathroom, and then there was the main concern which was there was no smoke detector in the unit at all. I texted the property’s number once again and told them I’d be leaving without staying the night immediately. They did not respond until noon the next day, and would not issue me a refund. It is highly unsafe and also illegal for them to not have a working smoke detector in the unit. Please do yourself a favor and DO NOT book with this property.

I need urgently to reach them. I have a book with them, and they don't answer the phone. I'm trying to call. I send sms, and they are not responding. Customer service is not the best by far. It seems very strange to me.

We checked in at 4pm on July 16 2023, we told them by 4:44 the temperature in the apar**ent was 85 and sent pictures. We were told it would take 40 min to cool off the whole place. After 1.5 hours they responded saying someone was coming to look at it. At 2.5 hours still no one, and it was getting warmer now 86 degrees. No one came that night we had to go somewhere else, there was 4 of us so we had to rent 2 rooms since there were no more 2 bedroom condos we could find. The Almond Tree Inn next door was extremely accomodating and helped us. They said they get guests from there quite often since the property owners/managers never answer phone call. I texted the manager and told them we needed to know by 1030am if the air would be fixed, if not we had to reserve the Inn rooms again. (We werent going to repack again), no response after texts and phone calls. We ended up rebooking at 1100. At 1230 they said it was fixed. We asked the cleaning crew to check the temps at and they were at 82 still, when they told us it was at 77. That is not a working air conditioner. They sent a pic of the temp and said its hot outside. No sh*t, why wouldnt we want a cool place to sleep then. They told us they would fully refund us immediately but still have NOT. They condo was cute if only the air worked.

Room was clean and nice. Good size room and big shower. Bed was comfy. Only issue was the door code was not working so we had to wait for housekeeping to give us key and she was late in getting room ready. Also know that parking is very limited. Only 2 spots for 4 rooms. But location could not have been better. Great spot. Would stay there again and I am clean freak.