Grand Hotel Kielce

Grand by name not by nature. located close to the bus and train station, and the high street, The rooms were clean and warm, but the hotel is in desperate need of a make over. When we first arrived it felt like hotel was shut as it was very dimly lite inside. Staff then tried to charge us more than we agreed, luckily we had the booking email to hand to confirm the correct price. Breakfast was nothing special and the coffee machine was rubbish. Tasted more like warm milk than coffee. Sorry to say we won’t stay here again on our next visit to Kielce..

Worst customer experience ever. Keep away. This is the worst experience ever. I travel a lot both private and with work but i have never ever experienced worse customer service. I am still in shock on how they act and behave.

Location - very good Room - not so big but very pleasant, clean Staff - some very helpful some not so Breakfast - tasty but relatively little choice, on the plus side, the possibility of making fresh juice, unfortunately a limited number of ingredients for the price and 4 stars I was expecting more

Nei pressi del centro città questo hotel presenta camere ampie e pulite . E’ situato di fronte alla stazione ferroviaria e presenta un buon parcheggio, a pagamento. Personale gentile e disponibile anche se si è rivelato poco preparato sulle offerte turistiche della città .