西方旅館(Western Lodge)

Picked hotel for price and location. No staff at the desk after we checked in. No room makeup after day one . Blamed Covid. Rubbish. Bathroom fan was filthy. Sink stopper was missing. Requested another never got it. Heater in the room sounded like a Hughes 500 helicopter. In order to sleep, we shut it down upon retiring. At it was February in BC Canada in the mountains, room was frigid in the morning. We could not eat the breakfast of toast, cereal and muffins due to dietary restrictions. No credit given. Would never stay here again. Would drive the 25 minutes to stay in Motel 6, Wyndham, etc. These hotels are cleaner and cheaper. Old dump

À tous points de vu !! Ordinaire!!

The room was clean and it was quiet to sleep. Breakfast was very basic and for fresh milk i would have had to phone a number. I never saw any staff until 2nd day. Check in was an envelope on desk. With the hotel main door open all night without staff to see the coming and going felt a little unsafe.

Property is in the process of an upgrade. Single room was basic but could use better soundproofing in the upgrade. Bed and linens were comfy. Restaurant is worth a visit for the butter chicken bowl - excellent. Had to leave each morning before the breakfast room opened but the manager let me in the night before to get supplies. Room had fridge and microwave, but unfortunately I didn't have a bowl or spoon to make my coffee and granola/yogurt. Will know for next time. Will be interesting to see how the upgrade goes!

Pros: Nice clean room for an older facility. The restaurant downstairs was amazing. Great food and atmosphere. Cons: No hot water in the room and gal at the front desk said they have been getting lots of complaints on that room not having hot water?? Ok maybe stop renting that one out then or get it fixed??? Toilet plugged but they were quick to supply me with a plunger so no big deal there. We are certainly not picky people but hot water is a pretty big deal. I kind of expected a refund or a least a partial refund but none was offered.

It was mediocre. Continental breakfast was terrible. No outlet to plug in phone by your bed and rooms were dated.

Never anyone at front desk either time we stayed. Quite old, takes a long time for water to heat up but rooms are clean which is the most important.

The Lodge manager Kevin was super accommodating and helpful which made our stay. We had a large family gathering and he arranged the rental of the breakfast room for our group to have a place to hang out in. The hotel is currently under renovation but I am sure will only improve with time.

The lobby was bug and open, looked beautiful with all the Christmas decorations. It definitely is a different kinda hotel, the price was really good, breafast till 11 which was nice. I will definitely use this hotel if i ever go back to Kimberly.