Amazing resort in a stereotypical tropical resort setting. The breakfast buffet was very average as far as 5 star resort buffets go, and 2 of the pillows in the room had stains on them which wasn't a great look for a 5 star resort, or any resort for that matter.
It is a large property- there was no map provided and I was very confused about finding our parking spot. When I asked staff what I should do if I get lost, could I call reception? Staff answered rudely with - there are signs everywhere. Let me tell you, there are not signs everywhere. I was disappointed.
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Christine
入住日期 2023年5月
與朋友同行
2.0/5
發佈於 2023年5月12日
We have a school reunion and the choices were Peppers or Salt Mantra. We chose Peppers as it had the higher rating property class rating. This was not the case, the room was identical to Mantra but cost $100 more per night, the air conditioner unit was on the balcony and rattled so loudly we could not sleep with it on. The spa bath had a leak and the bathroom floor flooded and became extremely slippery and dangerous. Check in and out was slow as there was only 1 staff member on at a time. I could have booked an identical one bedroom spa unit but with an ocean view for $100 less per night. Don't waste your money on Peppers stay at Mantra.
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David
入住日期 2023年2月
其他
5.0/5
傑出
發佈於 2023年2月17日
I really enjoyed my brief stay.
The rooms are clean and comfortable.
Great facilities, maybe next time I’ll stay long enough to use them!
.
There’s some signs of wear and tear around the resort,
such as signage with missing letters, and numbers,
but all up it’s a lovely place.
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Sandesh
入住日期 2023年4月
其他
5.0/5
傑出
發佈於 2023年4月29日
Had a great time there. 2 pools to choose from keep crowd separate. Shops and park outside for kids to play. Close to the beach.
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Cherie
入住日期 2023年6月
家庭旅遊
5.0/5
傑出
發佈於 2023年6月12日
Stayed here with my two children and it was perfect. Great location, clean and spacious rooms. They loved the pool area!!!
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Wendy
入住日期 2023年6月
與朋友同行
5.0/5
傑出
發佈於 2023年6月7日
The rooms were nice & clean. Staff were all lovely & friendly, and the big pool area was great. As well as the cocktails yummo
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Stefan
入住日期 2023年6月
其他
4.0/5
很好
發佈於 2023年6月20日
Great stay, just needs EV charging and a chef that knows what a blue steak it…
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Steve
入住日期 2023年6月
家庭旅遊
4.0/5
很好
發佈於 2023年6月4日
Enjoyed our stay at Peppers. Very relaxing, great staff and good location.
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Todd
入住日期 2023年3月
家庭旅遊
3.0/5
發佈於 2023年3月2日
Air con did not work. For the amount we paid and even after we let them know nothing was done about it or even cared about
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Scott
入住日期 2024年1月
夫妻/情侶
2.0/5
發佈於 2024年1月10日
Worse experience. Look elsewhere first. Kicked out of our room one day prior to our departure as the owner wanted the room. I was offered another room; however, we did not want to pack to unpack again, so I was provided a refund for that night as it essentially had ruined our time away, so we just wanted to go home. 14 days later still chasing our refund! We have had to chase the hotel after they took our bank details amount, etc., and said it would be fixed.
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Daniel
入住日期 2024年1月
家庭旅遊
4.0/5
很好
發佈於 2024年1月8日
Overall good, areas that need attention: bar staff (40 mins from order to ready for a cocktail despite it not being too busy and having what seems like plenty of staff), shower water pressure was worst of any hotel I’ve stayed at, and lacking room charge around the resort….