金斯敦Bob Marley Statue附近酒店

我肯定會推薦這裏。一整晚的服務很棒,食物來得真的很快,更不用說我們的服務器Jamar的非常好的服務了。音樂也很棒,選擇不錯,不會太大聲,無法停止對話。總體很棒的體驗

西班牙法院酒店完全符合期望。早餐很棒 - 歐陸式選擇和當地票價。工作人員一般都非常樂於助人提供建議,協助我們租車,總的來說是愉快和熱情的。感謝您的美好住宿!

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

客服很友好很專業,非常樂於助人。房間很舒適,比較乾淨,但地板和地毯沒有掃過或吸塵,牀單和毯子聞起來像垃圾,但看起來很乾淨。餐廳早餐很棒,是牙買加和美式早餐的混合。我沒有利用游泳池或健身房,所以我不能給出評分,但總的來說這是一個愉快的酒店。我會再次預訂這家酒店。

This is a good hotel in a good location. It's bright and clean, well appointed and comfortable. The rooms are spacious with good bathrooms, good quality carpet and amenities. The dining room is open and bright, clean and spacious. The food was really good for a hotel, at reasonable pricing. The staff was always pleasant and helpful and there is an onsite taxi service. The driver will take you where you want to go and wait for you if you ask. It's very convenient. Close to a grocery and pharmacy and across the street from a great people's park.

非常樂於助人和友好。可接受的房間和早餐很可愛。離knutsford express很近

2020年12月27日,我和侄子、姐姐有幸入住牙買加金斯敦滑鐵盧路17號Terra Nova All Suite Hotel,被殖民風格和歷史建築的原創性所驚呆。瞭解了它的歷史,Terra Nova最初是1924年在10英畝土地上建造的殖民大廈,由哈羅德·亞歷山大先生執行,目的是爲他的妻子祝福,作爲結婚禮物。據報道,這家美麗的酒店在1959年正式開業之前,已經兩次改業,這家美麗的酒店的成員們所提供的服務遺產仍然不朽。在主餐廳,我無法忽視AAA四鑽獎的充分展示。重要的是要強調入住櫃檯的工作人員,專業、愉快和美麗的Paula女士以及Kenton所提供的精彩體驗和服務。他們很好地完成了專業培訓,這反映了很棒的培訓和出色的客戶服務。我們從未見過廚師,但對他的辛勤工作表示敬意。早餐很好吃,執行得很好。我們不僅(代表我的侄子和妹妹)享受並感謝德文、克里斯托弗和莫里斯的服務,他們確保我們對我們的飯菜感到滿意。我可以觀察到一些在用餐區不一致,但相信團隊會識別問題並相應地解決它們。我必須向李安、克里斯廷、索菲亞和其他主動處理令人不安局勢的人表示衷心感謝。他們在解決一個沒有體現Terra Nova All Suite Hotel所強調的原則的局勢時表現出了極強的領導技巧。爲了確保其他客人不會覺得馬修安先生(餐飲服務經理)不夠,我相信他們的話,他們會給他適當的培訓,這樣他就會明白是輕視的,令人討厭且以傲慢的語調與客人溝通是不可接受的。被告知他在聖誕節早晨的行爲是他第一次發脾氣被認爲是一個糟糕的藉口,任何這樣的行爲都不應該被容忍。不能對現在和將來的客人表現出極大的熱情,是任何企業都承諾不履行的結果。總的來說,在Terra Nova住的4晚是一次極好的冒險,我很高興地說,我享受了住宿的體驗和持續時間。佐治亞州,亞特蘭大。

酒店絕對令人驚歎,工作人員非常友好,樂於助人,非常專業..我哥哥錯過了牀底下的兩張50磅鈔票..我們只知道這一點,因爲我們的客房服務員在打掃房間時發現了它...她把錢放在牀上,上面寫着一張紙條。對我們客房服務員Monique的尊重和愛🇯🇲...還有食物和服務超越,大喊大叫羅克酒店我期待着回來..