The gentleman at the reception around 1pm on Friday, May 20 was very unpleasant and should be required to take a course in customer service...especially since he is working in the service and hospitality industry. Tone of voice when asked if there was a possibility of early check-in was borderline condescending. All clients that inquired were pleasant in their request, but he was not in his response to all clients I observed. Price paid for 2 nights was $199 each plus taxes and fees for a total of $467 for both nights. In March 2022, I stayed at the Courtyard Marriott in Kingston off the 401 and paid $450 for both nights and that hotel is far better in terms of appeal, cleanliness and friendliness than Travelodge Hotel by Wyndham Kingston Lasalle. The room I stayed in (406) at Travelodge Hotel by Wyndham Kingston Lasalle smelled upon arrival, but eventually went away. My hotel experiences have shown there is usually a notepad, pen, information on tourist attractions, and a bible. None of these items were in the room. Also was told that hair conditioner was only supplied to rooms with king beds and that we needed to request conditioner. Location of this hotel, however, was convenient in that it was close to the Invista Centre (the reason for our being in Kingston) and other amenities like grocery stores, restaurants, fast food places. Pool was decent as well. Overall, poor experience as this hotel is WAY overpriced in comparison to other hotels in the area that are in much better condition and offer better service and amenities
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