金斯敦Look Out附近酒店

VERY uncomfortable bed!!!We anticipated a king-size bed only to be given two single beds joined together with a huge gap between the two. Stayed for one night but they charged our debit cards THREE times !!! We are still trying to get our money back . If you MUST stay here I recommend that you pay cash. I wouldn't want you guys to go through the hell we are going through now in an attempt to get back our money !!! Poor customer service and I totally detest the nonchalant attitude of the concierge supervisor!

第一次來到金斯敦酒店(參加獨立慶典),我絕對愛上了你。在入口處,你看到的車和詹姆斯·邦德駕駛的車一樣的車型。酒店外景很酷,很華麗,所以這給班級增添了光彩。前台Jhonelle和Janelle忙忙碌碌地辦理了入住手續,6個成人,一個嬰兒,12個包,微風輕。他們笑笑地聽了我的笑話(祝福他們),並優雅地處理了這一切。他們在兩個晚上(指點方向,更換丟失的鑰匙等)中也幾次來我幫忙。早上的早餐可能是我在牙買加酒店吃過的最好的早餐之一。在早餐工作人員的歐文很細心,幫我丈夫和我把超大的嬰兒車擠到角落裏。在整個早餐期間,他非常注意和樂於助人。酒店靠近金斯敦的很多地方,我們的房間非常乾淨。有兩個游泳池;天空游泳池(Instagram)和Cabana游泳池,這是一個非常好的游泳池。天空酒吧和游泳池燈光明亮,晚上拍攝了一些很棒的照片。他們的員工也很好。米格爾很高興把我們的行李從房間裏拿出來。他也會嘲笑你的笑話,在輕鬆的把你趕出去的同時,贏得所有台詞。如果我需要推薦金斯敦的一個地方,它肯定會在這裏。

當地消費有點高 這個酒店雖然時間比較久但是人氣很旺 配置設施也非常的不錯 當地消費有點高 這個酒店雖然時間比較久但是人氣很旺 配置設施也非常的不錯

The staff at the ROK is truly amazing.My girl Dominique is super amazing, charming and welcoming. Odene at the bar is awesome and gives the best five star service. He is warm, friendly and ever so pleasant. Ricardo, Nicholas and the other team at the bar are great.

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

2020年12月27日,我和侄子、姐姐有幸入住牙買加金斯敦滑鐵盧路17號Terra Nova All Suite Hotel,被殖民風格和歷史建築的原創性所驚呆。瞭解了它的歷史,Terra Nova最初是1924年在10英畝土地上建造的殖民大廈,由哈羅德·亞歷山大先生執行,目的是爲他的妻子祝福,作爲結婚禮物。據報道,這家美麗的酒店在1959年正式開業之前,已經兩次改業,這家美麗的酒店的成員們所提供的服務遺產仍然不朽。在主餐廳,我無法忽視AAA四鑽獎的充分展示。重要的是要強調入住櫃檯的工作人員,專業、愉快和美麗的Paula女士以及Kenton所提供的精彩體驗和服務。他們很好地完成了專業培訓,這反映了很棒的培訓和出色的客戶服務。我們從未見過廚師,但對他的辛勤工作表示敬意。早餐很好吃,執行得很好。我們不僅(代表我的侄子和妹妹)享受並感謝德文、克里斯托弗和莫里斯的服務,他們確保我們對我們的飯菜感到滿意。我可以觀察到一些在用餐區不一致,但相信團隊會識別問題並相應地解決它們。我必須向李安、克里斯廷、索菲亞和其他主動處理令人不安局勢的人表示衷心感謝。他們在解決一個沒有體現Terra Nova All Suite Hotel所強調的原則的局勢時表現出了極強的領導技巧。爲了確保其他客人不會覺得馬修安先生(餐飲服務經理)不夠,我相信他們的話,他們會給他適當的培訓,這樣他就會明白是輕視的,令人討厭且以傲慢的語調與客人溝通是不可接受的。被告知他在聖誕節早晨的行爲是他第一次發脾氣被認爲是一個糟糕的藉口,任何這樣的行爲都不應該被容忍。不能對現在和將來的客人表現出極大的熱情,是任何企業都承諾不履行的結果。總的來說,在Terra Nova住的4晚是一次極好的冒險,我很高興地說,我享受了住宿的體驗和持續時間。佐治亞州,亞特蘭大。

From the moment of making our reservation, this hotel was very accommodative. Provided extra information on the Jamaica Carnival - thank you Farah! Monique was very professional in chec king us in. The ladies in the Housekeeping Department were very great & attentive to our needs. Paulette went above & beyond to ensure we had all we needed for a great trip! Kudos to all! Keep on striving for excellence!!!