金士頓旅館酒店

BOOK AT YOUR PERIL. This hotel has just cancelled are booking for June 17th 2023 stating 'Hotel closed to public'. They have had our booking since October 2022 and we were booking for an event in Twickenham stadium. Cancelling SO LATE has meant we CANNOT fine a reasonably priced alternative. This lot should be made to PAY FOR ALTERNATIVE ACCOMODATION. .......NO WE ARE NOT HAPPY and comms from this place is non existent....BOOK AT YOUR PERIL..BOOK AT RISK...and if you on insist on booking with these jokers MAYBE BOOK ANOTHER BACK JUST INCASE!

Avoid booking this hotel what a waste of time, can’t believe after booking this place last year for a wedding in July they now tell me it’s cancelled. This should not be allowed , and *********** should remove them from there site, I’ve now had to book elsewhere at twice the cost.

I booked this hotel through *********** last year and upon arrival was met by a gentleman who came straight over to our car on the car park and informed us the hotel was closed and under remission. However ethnic minorities came in and out of the hotel doors, there were bicycles outside the door and lights on and food in the windows. I phoned *********** who contacted the hotel only to be told our booking was still open. Would this not be a scam ????? Luckily we are going to be refunded but left us with no accommodation for the night.

The hotel cancelled a booking for 2 rooms we had booked 8 months previously with no warning or reason and now it is too late to get anything else in the local area for those dates. If we had cancelled we would have been charged the full amount but it seems they think it is ok to cancel us. There is a big event on locally that night and they clearly want to cahs in by charging more money for the room now.

Yet again this hotel has cancelled our booking just before an event at Twickenham. Last time was one nonsense about staff. This time they're apparently closing for a renovation that night. Coincidentally after we booked long in advance and similarly when they realise there's an event on. Sh*thousery at its finest. Do not trust these people with an important booking.