山之旅館(Hotell Fjallet)

Stod ingenting om att hotellet bara är öppet under vissa perioder. Eller att både restaurang, bastu osv var stängda. Eller att receptionen stängde redan kl 21:00. Vi fick en väldigt trist och utnött stuga i en stugby, som sett sina bättre dagar för väldigt sedan. Dock var killen på jourtelefonen väldigt trevlig och hjälpsam! Men i övrigt en riktigt tråkig upplevelse. I synenhet för det priset.

We had (and are still having!) a horrible experience with their customer service. They are purposefully unreachable, both by us and by ******* (!). The "English" phone number will eventually just play an error message (in Swedish, of course), via email they only answered several weeks after we first tried contacting them and only to push the ball forward without actually giving any answer. We thought we might have been better luck in person but... when we were informed that the manager got sick coincidentally just the night before meeting us things veered into ridiculousness. I can understand receiving a "no" to our adjustment request, but honestly this type of behavior is completely unprofessional. We were left with weeks without even knowing if the hotel would be open...

幾乎不存在服務。我們到達該設施後被迫租用床單，因為它們不包含在價格中 房間。好像這樣還不夠，我們被告知我們還必須打掃房間（洗地板、洗浴室、拆床）。 另外，辦理入住時，接待員告訴我們可以在飯店餐廳吃晚餐。我們嘗試透過各種方式預訂，電子郵件、電話、接待處，但無濟於事。餐廳（「鎮」中唯一的餐廳）沒有足夠的食物給我們。

There were extreme weather conditions that cancelled all means of reaching the location. The hotel refused to cancel and even move my booking for another time. I felt this was an abusive way of holding to the booking terms and conditions under events of force major.

Por el precio que hay que pagar por el alojamiento, no deberían cobrar las sábanas y toallas (220 SEK) Tienes que hacer la limpieza con instrucciones, si no te penalizan con 2000 SEK

優點：風景優美，山脈，“U”形山谷，餐廳價格相當昂貴，但值得。 缺點：停車位離房間太遠，特別是在極冷的溫度下，房間很舊，很小，而且很吵。 清潔也是一個大問題，我們從未見過吸塵器工作，導致地毯佈滿灰塵。

我喜歡它是在一個滑雪勝地。我不喜歡他們向你收取床單和毛巾的費用。你必須把整個小屋打掃乾淨，否則他們會罰款你2000瑞典克朗。 不含早餐。 沒有交通選擇，10公里外的出租車費用為55歐元。 小屋很舊，沒有咖啡機之類的東西。 從接待處進入，雪量很大，而且很陡，除非你去滑雪，否則你沒有幫助。 毫無疑問是我住過的最糟糕的地方之一。