基茨比厄爾雷本伯格城堡酒店(Lebenberg Schlosshotel-Kitzbuhel)

Wir sind nun zum 4. Mal in den letzten 3 Jahren hier und sind immer wieder begeistert. Tolle Zimmer, freundlicher Service, auf unsere Wünsche und Anregungen wurde immer sofort zu unser vollsten Zufriedenheit reagiert. Das man im Restaurant jetzt auch à la carte Essen kann hat uns sehr gut gefallen. Der wunderschöne Panoramapool und das tolle Spa-Angebot machen jeden Aufenthalt zu einem tollen Erlebnis. Wir kommen sicherlich bald wieder😊

Nous avons énormément apprécié notre séjour dans cet établissement. A l’arrivée, nous avons été accueillis par une charmante réceptionniste qui donne une excellente première impression ce qui est très important. Notre chambre était spacieuse, le lit très confortable et une très belle vue depuis notre balcon. La piscine était juste incroyable et nous avons beaucoup apprécié le hamam, la zone de repos du spa ainsi que la terrasse extérieure attenante à la piscine. Nous avons juste regretté qu’il n’y ait pas un jacuzzi. La nourriture au restaurant était absolument délicieuse et de haute qualité, tous comme nos serveurs. Le petit-déjeuner déjeuner était également très bien. Nous avons juste trouvé un manque d’efficacité du personnel du bar. Bref, nous avons passé un merveilleux séjour dans cet hôtel.

Zum dritten Mal hier eingecheckt. Es war wieder ein grandioser Aufenthalt im wunderbaren Zimmer und grandiosen Abendessen mit perfekten Service. Das Hallenbad im letzten Stock mit Blick über Kitzbühel muss man unbedingt genießen. Ein Wiederkommen ist für wieder sicher.

Voici le contenu de la lettre que j'adresse à la directrice de l'hôtel : " Madame la Directrice, Nous souhaitons vous remercier, vous et votre équipe, pour la réussite de notre séjour dans votre hôtel. Vous avez la qualité de recevoir vos hôtes d'une manière hautement professionnelle tout en conservant une touche de décontraction et de fluidité dans les relations avec vos clients. Distinction, raffinement et relax. L'hôtel est un peu à l'écart de la ville ce qui assure une vue panoramique et un calme total. Le personnel de la réception est notre premier contact, et l'accueil est très agréable. Notre chambre est belle, moderne, très confortable avec une salle de bain parfaitement équipée et riche en produits de soins corporels. Tout est pensé pour notre confort. Et le silence, même la nuit heureusement, est là. Tous nos contacts avec vos collaborateurs ont été sympathiques et amicaux : le personnel en salle, le personnel des shuttles, le personnel d'entretien des chambres. Sans oublier le pianiste qui a rendu les soirées très agréables. Et parlons aussi de la piscine, fascinante. Maintenant, parlons de choses sérieuses : la nourriture. Le Chef de cuisine et le Chef pâtissier sont exceptionnels (peut-être est-ce la même personne ?). Le Frühstücksbüffet est impressionnant, tout est bon et tout ce que l'on peut désirer est là. Quant aux repas du soir, c'est de la grande cuisine autrichienne. Comme vous le savez, nous, Français, adorons la gastronomie. Chaque soir, c'était un moment de fête. Le Chef garde la tradition et les goûts de l'Autriche que nous aimons tant, mais il sait faire une cuisine très inventive. Ne laissez pas partir cet homme! Et, suprême attention, vous avez célébré l'anniversaire de mon épouse, avec gâteau et bougie. Quelle surprise ! Quelle délicatesse ! A peine partis, nous pensons déjà à revenir chez vous. Alors à l'année prochaine. Et encore merci. "

Wir haben gestern mit Freunden einen unvergesslichen Abend in der Hotelbar des Hotel Lebenberg verbracht welcher ausschließlich dem Pianisten und Sänger Vladi geschuldet war . Es wurde gesungen und getanzt ,die Stimmung war hinreißend. Vladi hat eine unglaubliche Gabe und Gespür für Musik und die Mitsingenden ! Es war auch ein Fanclub ( Touristen aus Aachen ) dort ,die nur wegen ihm hinauf gefahren waren und bedauerten, daß er nicht mehr im Schwarzen Adler singt . Wer kommen immer wenn wir in Kitzbühel sind ausschließlich wegen ihm in die Hotelbar .

This is a great hotel, one that feels genuinely five star. Staff are plentiful, well-dressed, friendly, very polite, and helpful. Their spoken English is very good, including one woman who spoke English so well that I initially thought she was a native English speaker. Hotel cleanliness is excellent everywhere. My room was faultless. You might get the impression that the hotel is a long way from the centre of Kitzbuhel. It is away from the centre, but not a long way. The centre of Kitz is a pleasant 15-minute walk along quiet roads and footpaths, and during the day the hotel provides a free, reliable shuttle every 30 minutes to and from the main ski lift station. Furthermore, because the hotel isn’t in the town, it has a great view of the town, especially from the pool and sauna area on the top floor. However, if you don’t want to walk into town every evening for dinner, the hotel offers evening meals. Booking half-board – as I did - is a good option to consider. My dinners were excellent and well served. Something I particularly liked about the hotel restaurant was that tables were more spaced out than one often finds in even the best restaurants; I was able to draw back my chair to stand up without having to check if someone was seated immediately behind me. It sounds like a small thing, but it’s small things like that which demonstrate genuine quality. If you do stay half board, I recommend you pack some smart clothes if you can. I wish I could have packed better clothes for dinner, but my airline luggage allowance was too measly to permit it, so I was embarrassed to have to dine in t-shirts and jeans. The hotel does an excellent breakfast buffet. It has a large, stylish bar area. It has a good ski boot room with individual lockers. The hotel sells ski passes at reception, the cost of which the hotel adds to your bill. This makes it easy to be flexible in the face of variable ski weather, perhaps deciding after breakfast each day whether you want to ski or not, buying one-day passes instead of a multi-day pass covering your whole stay. On a rainy day, you could take a day off skiing to explore the town (although buying six, one-day passes will be more expensive than one, six-day pass).

Having stayed in this place for years and different ownerships, we chose to stay there again. However the experience this time led us to not visit again going forward. Some examples: - starting with the check in letter - no personal greeting, but some advice what is expected - i.e. dinner only at 2 designated time slots, 2 EUR for lost or additional key cards, some dressing up requirements at breakfast and dinner, that in the end nobody obeyed, -they had a group of people in the hotel (about 20 all male) that were drunk every day and molested many other residents. Management did not take any actions to expell them, although raised to management for several times. - Hotel personnel is friendly, but restaurant area is totally understaffed, you wait forever for dinner or served meals. - rooms are old and need to be redone completely and not standard any more for the price charged. - they charge 3 EUR for tap water in the restaurant, have not seen similar in similar places. - all amenities that used to be there and made stays pleasant, like live piano, fruit baskets, activities were extinct.

The experience we have had in this hotel is horrific. The service is horrible. 30 minutes at the bar to get a drink. They then state that they run out of old fashions at the hotel. When I asked where was the best place for me to order a cappuccino after coming back from skiing I get laughed at by one of the employees at the bar, saying that’s going to be difficult. My children witnessed a verbal fight among employees at the bar. New Year’s Eve was a total disaster. We had seating for dinner at 8:30pm and got seated at 9:30pm. I understand it is a busy night, but where is the customer service communicating they are running late? Does anyone smile? When I got up to get a carafe of water because we had been sitting for 30 minutes, and hadn’t been served even water, I get scolded by a waiter for getting a carafe that was available from the bar. On a positive note, Kudos and congratulations to the chef and music on New Year’s Eve. The food was delicious and very well presented and the variety of music was great. I would not recommend this place to anyone. For the amount of money paid and the reviews from the past, what a shame. Something must have changed recently…management, directors, owners??

The hotel is great, we had a great time. Rooms are cozy and the balcony was a plus. The view is something we loved, the snowy mountains you wake up to are spectacular. We really appreciated the shuttles to the ski lifts and the drivers were impeccably professional and polite. The staff at the front desk are very polite and kind, they always had the answers for our questions and helped us throughout our stay. Our only complain was at the restaurant, specifically for dinner time - staff is overwhelmed and don’t know what to do, and they do not communicate with each other whatsoever; our food took over an hour to get to our table, it really ruined the mood. Also surprising: their English is not good. One more thing, (I know there’s people who care about this too), the water pressure in the shower is low. Overall we enjoyed our stay.