設有酒吧的蘇梅島酒店

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

酒店是不錯的，可惜我入住了2天 都是陰天…天氣影響了美景，還專門加錢選擇的海景..壓根沒有欣賞…有點可惜了 酒店要爬山一定要隨時預約車來接，很快的，要不然爬一次！瘦2斤..別問我怎麼知道的😅 設施：房間很大…真的是大 服務：接待我的所有人都很好

非常滿意的酒店！李經理是華人，溝通更加暢通無阻，通過諮詢也規避了在泰國遊玩的很多坑，非常感謝他的幫助！酒店設施也很好，住的奢華海洋大床房，房間大氣，陽台景觀很好，設備新穎，迷你吧free drink也不錯，每天都會補充，所有服務人員態度都挺好，可以看出酒店文化管理挺好！酒店的私人沙灘非常好👍沙子很細膩，海里游泳也很方便，海灘邊上還有恆温游泳池，就算下雨天游泳也是暖和的，超讚！酒店位置也挺好，去拳擊館，去查汶夜市，去central festival都房間，在門口坐雙條車很快到達。總之，各方面都不錯，牆裂推薦其他朋友來體驗！

酒店距離機場和商場都不遠，步行距離也有吃飯的地方。沙灘很大，海水很美，延沙灘走走或海水遊遊都很愜意、海水較淺、裏面沙子很軟。不過衹能早晚，太熱了。服務都很熱情，早餐單點很不錯，偏西式、味道不錯。想要無敵海景還是建議高配方，我們的還是部分海景。房間泳池不大，但泡泡很舒服。酒店有中文服務。蘇梅就是隨性的地方

12月27日帶弟弟去魚屋慶祝60歲生日,10人的聚會,由於弟弟身體不好,我們提前預訂了6.30pm,服務很匆忙服務員一開始就告訴我們餐廳會很滿很忙,後來他們建議我們趕緊點菜。這有助於扼殺歡迎。餐廳從來沒有很忙,所以不知道爲什麼他們一開始就告訴我們這個。這讓我們感到相當不受歡迎。新手很好。然而,一些主要課程令人失望。我們四個人點了“海鮮飯”,兩個魚墨海鮮飯,兩個鵝肝海鮮飯,海鮮飯是西班牙海菜,通常在1.5英寸深左右,在蝦、魚等海鮮中堆積。這似乎是一個不錯的選擇,因爲我們在一家魚餐廳。海鮮飯被列入菜單“提供兩個”。我不知道爲什麼。它們很小。單身成年人很容易吃一個,仍然覺得餓。煩人。這與我們在西班牙吃過的海鮮飯沒什麼區別。鍋底有一層薄薄的幹米飯,烏賊墨海鮮飯簡直不能形容,上面有四隻貝,米飯不含任何海鮮。至於“鵝肝海鮮飯”,我們預計這既是海鮮,也有鵝肝。然而,“鵝肝”根本沒有海鮮。再一次,它只是鍋底的一層薄米飯,上面有一塊鵝肝。不知道怎麼可以有“海鮮飯”沒有海食,自相矛盾,工作人員應該警告我們所謂的“海鮮飯”沒有海食,我們覺得這是對本來是特殊場合的失望努力,我特意推薦這個地方,因爲我們在一年裏呆在那裏度過了一段美好的時光。我們給通用汽車發了電子郵件,但他/她甚至沒有給我們回覆。

My wife and I recently stayed at Fairhouse Villas and Spa for our Honeymoon. We stayed 8 nights, 3 nights in an ocean view suite, then the remaining 5 in a beach front Villa. 

Things we loved!
- THE GROUNDS AND ROOMS: Fairhouse is IMMACULATE. It is a literal tropical paradise, it is clear that the staff take great pride in their workplace and work diligently to make it a beautiful place to stay and work. The villa itself we stayed in was stunning, great facilities, the bathrooms are beautiful, the pool and cabana are magical, the bed was VERY comfortable and pillows were of high quality 
- BREAKFAST: Fairhouse provide a comprehensive daily breakfast buffet, Complete with a chef that will make your eggs the way you like. It was a relief knowing we could attend breakfast every morning and eat well in a tranquil outdoor restaurant (this also saved us from spending unnecessarily travelling elsewhere to eat out)
- THE POOL (and poolside service): Though we had a private pool for most of our honeymoon (which was also awesome). We loved the atmosphere of the main pool area. The beds were comfortable, with ample shade. There were options to face both the ocean or the pool and to sit poolside or on sand. There was a swim up bar, pool toys and ocean toys such as kayaks and paddle boards that were of free use to hotel guests. 
- TRANSFER SERVICE: my wife and I chose not to hire motorcycles or cars, though these were readily available for hire through the hotel. They also offered a comprehensive transfer service to all the popular destinations around the island. It was easy to organise and very affordable. 
- SPIRIT AND ACTIONS OF STAFF: it was so pleasant to be greeted by broad smiling face everywhere we went, offering a cheerful “Sawadee krap/ka”. Restaurant staff were friendly and attentive, particularly the egg chef, who makes a mean omelette and had such a kind face, the bar staff who are EXPERT cocktail makers (I recommend the Singapore Sling and Mai Thai), the concierge who on our last night drove us up to the W hotel for our final meal (betrayal, I know!) 

Things we didn’t love: 
- our honeymoon got off to a rocky start, when we were left at the airport by the hotel. We had booked and paid for an airport pick up and we had to call the hotel - who made us prove we had booked it before coming to pick us up. (We were offered a free transfer to Bophut Fisherman’s Village to make up for this mistake). 
- inconsistency of the restaurant. Apart from breakfast (and the cocktails) we had mixed experiences with the restaurant. We had some quite good food (club sandwich and and EXCELLENT chicken satay) we also had some quite average meals. The wait times for room service, cocktails and food was often quite long - we understand that there is one restaurant/bar serving a whole resort, but we were often waiting 20/25 minutes for cocktails made in a bar a 20 second walk from the pool. We chose to only eat at the restaurant once for dinner - consequently. 
- THE

酒店大 在山上 走到哪都要上坡下坡 也可以叫高爾夫球車送 隨叫隨到這點還挺好的 早餐也沒有期待中的好 聽説是蘇梅天花板就有所期待了 擺盤口味都是一般水準 酒店有四個餐廳 一個泰餐單獨的 另三個bar西餐廳在一起 樓上下三層 分別是最下層泳池邊SUN 中間層MOON也就是吃自助早餐的地方 午餐晚餐做意大利菜 還挺好吃 最好先預約 Roof top bar最頂層STAR和去樓下MOON共享菜單和廚房 但他有個吧枱多一個調酒menu 遇下雨大風天不開 預約自動轉到樓下MOON 兩個泳池都不太大 一個就在餐廳下面 一個在GYM旁邊 躺椅都不是很多 也有個沙灘要走下去 酒店有自己的app 上面你可以看到各種活動可以約 可以隨時與管家溝通 約車接送 酒店自己的車很大 比叫grab收費便宜 我們去the roof restaurant叫grab要500多 酒店叫車來回最後一天走的時候結賬發現衹要800 而且叫車的時候 管家説幫我們電話去餐廳訂位 並且讓他們餐廳的車準時下山來接 確實很絲滑 下車就上車了一秒都沒有等 總的來説住下來對服務滿意 環境食物基本滿意 房間很漂亮 minibar不小氣 可以給4/5分

A very pleasant stay! Especially Ammie, very nice staff, gave us extra attentive help and took care like a friend! We were satisfied with both the hygiene of the hotel room and the view, and the hotel's social accounts made the travel process more convenient.

下午入住遇到陣雨 聽着雷聲 淋雨游泳的感覺真好 第二天早上 躺床上 坐馬桶上 都能看的一條老公魚🐟游來游去 遇到個小插曲 隔壁民宿裝修 9點半開始沖擊鑽就沒停過 酒店告知不是一家無法協調 很誠意的補償了午餐 周邊很多民宿在建 感覺未來會成為網紅區 因為目前的價格 性價比非常高 唯一不足的就是上山路很陡 開車需要些膽量和技巧 不過中國户外有句名言“路越差 景越美” 美不美 看照片吧 ​

我們剛剛在蘇梅島通道酒店度過了愉快的時光回到家。飯店和工作人員都非常出色，他們會盡一切努力確保您的住宿盡可能完美。飯店的所有工作人員都很棒，但餐廳裡的貓和本更棒——滿足我們所有的需求，而且是非常愉快的陪伴，可以和我們閒聊。 我們住在一個帶私人游泳池的兩居室“別墅”，這對於我們家庭度假來說簡直是完美的選擇，除了兩間臥室外，我們還有一個小“廚房”/休息區，孩子們經常通過客房服務在那裡吃晚餐。 私人泳池不是很大，但孩子們可以輕鬆快速地跳進泳池，而且當我們想要更多時，酒店在酒店場地上提供了 3 個大型泳池。 飯店就在海灘上，就在飯店前面，海灘上沒有岩石和珊瑚。 - 酒店兩側以及更遠的地方都有珊瑚，這使得這個海灘受到良好的保護。當我們住在飯店時，一天中大部分時間都沒有潮水，這使得海灘很淺，不適合游泳，所以要進行海灘游泳，我們必須早上起床完成這項工作。 我們強烈推薦這家酒店的一切，既適合有孩子的家庭，也適合尋求美好、輕鬆假期的成年人 - 這裡有足夠的空間同時適合兩者。 飯店離其他地方有點遠，因此強烈建議使用私人交通工具。