蘇梅島泳池酒店

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

酒店大 在山上 走到哪都要上坡下坡 也可以叫高爾夫球車送 隨叫隨到這點還挺好的 早餐也沒有期待中的好 聽説是蘇梅天花板就有所期待了 擺盤口味都是一般水準 酒店有四個餐廳 一個泰餐單獨的 另三個bar西餐廳在一起 樓上下三層 分別是最下層泳池邊SUN 中間層MOON也就是吃自助早餐的地方 午餐晚餐做意大利菜 還挺好吃 最好先預約 Roof top bar最頂層STAR和去樓下MOON共享菜單和廚房 但他有個吧枱多一個調酒menu 遇下雨大風天不開 預約自動轉到樓下MOON 兩個泳池都不太大 一個就在餐廳下面 一個在GYM旁邊 躺椅都不是很多 也有個沙灘要走下去 酒店有自己的app 上面你可以看到各種活動可以約 可以隨時與管家溝通 約車接送 酒店自己的車很大 比叫grab收費便宜 我們去the roof restaurant叫grab要500多 酒店叫車來回最後一天走的時候結賬發現衹要800 而且叫車的時候 管家説幫我們電話去餐廳訂位 並且讓他們餐廳的車準時下山來接 確實很絲滑 下車就上車了一秒都沒有等 總的來説住下來對服務滿意 環境食物基本滿意 房間很漂亮 minibar不小氣 可以給4/5分

五年前第一次住，那時候才開業一年多，所以非常新，這次有一點點顯舊了，主要是地面的有點發黑了。這次再來，還是那種感覺，非常喜歡他們的建築風格，拍照效果也喜歡。五年前來的時候住的是海濱區，那時候園林區還沒有，這次訂的是園林房，在海濱區對面馬路的園林區，check in 的時候還不知道，有點驚訝。園林區還挺大，佈局也不錯，植被豐富，也有自己的泳池，水挺深，要玩沙灘得過對面馬路。海濱那邊沙灘的氛圍感挺好，挺多大樹遮蔭，在沙灘椅上躺着很涼快。感覺上酒店住客有百分之四五十是國人，衹是他們早出晚歸，不怎麼泡酒店，所以存在感不強。和上次來的感受一樣，美中不足的是海灘比較差，而且比較多海草，沒什麼海浪，景觀也一般，選這個酒店就是泡在酒店裡，房間面積也夠大，私家泳池比較雞肋。泳池附近毛巾不足，也沒有人送杯水過來，可能是主要顧及沙灘那邊吧。入住的時候，我們把手機留在了上一家酒店，前台人員幫忙聯繫找回來的。下一次到蘇梅還會再來，衹是可能要五六年後了。

Great Resort, Great Location, Great Staff. A little warn this time of year but still very enjoyable. Short walk to Chawang beach Main Street shops, restaurants and bars. Central Mall and night markets also close by, 15 minute walk or short ride with a tuk tuk.

酒店位於波普漁人村，吃飯逛街非常方便，酒店是木樓的感覺，L型兩棟三層樓，大堂裏面有休息區，有桌球乒乓球，庭院很漂亮，有個大泳池，泳池旁有酒吧，風景極美。房間很寬敞，有浴缸，有寬闊的大陽台，衞生挺好，床軟，服務也不錯。

遠離查汶市中心的喧囂,所以是一個適合安靜時光的好地方,並用作探索島嶼的基地。海濱泳池別墅不錯,很大,可以欣賞到海洋的美景。私人游泳池是一個獎勵,非常值得升級。我入住的時候酒店很忙,每個人似乎都很開心,享受自己。游泳池不是最大的,但房間數量豐富。別忘了,有別墅有私人游泳池,所以相當數量的客人將在自己的區域。進入海灘不是直接在酒店前面,但這是件好事,否則我每天都會聽到每個人在我的別墅前面。訪問是度假村的一側,只是在餐廳旁邊。沿着這片海灘,還有其他一些酒店酒吧和餐館可以吃喝,如果你前往最遠的點,然後前往內陸,你會遇到一些酒吧和餐館。正如很多人所說,酒店在一條馬路旁邊 - 但和蘇梅島的大多數酒店一樣,只是島上的設計,沿着海灘延伸可以避開主要道路步行到當地。而且當你在島上,爲什麼不想沿着海灘散步?!所以不要聽那些關於附近什麼都沒有的評論。如果你想夜生活的喧囂,查汶中心15分鐘路程。坐班車或叫出租車300thb。這是一家四星級酒店,試圖在新冠病毒和隨着時間的推移回到某種正常狀態,我相信業主會重新投資他們的錢,以改善其他一些客人在其他帖子中評論過的地方,但我確實認爲這取決於你預訂和/或分配的房型,因爲大部分都很好。給它一個機會,值得。這些年來我去過很多酒店比一般的喬多,這些年來,我在同一天入住和退房了兩家酒店。

我們在這裏住了6晚。在2023年1月。工作人員很友好,尊重,包容,並想讓我們的住宿變得美妙。特別感謝一位女士,她確保我們的房間真的很特別,打掃得很乾淨。房間很棒,牀很舒服。早餐很棒,一位老人在那裏,關注所有客人。酒店地理位置優越,就在查汶內海灘對面的一條路上,非常安靜,令人驚歎的曬黑和放鬆的地方。酒店附近有7 11,步行10分鐘。乘坐車進入市中心是100泰銖。我們從酒店租了一輛摩托車,這是全新的,我們不需要再支付出租車了。酒店餐廳提供各種食物,俯一個漂亮的游泳池,環境優美。我一定會回到這裏,毫不猶豫地推薦它。謝謝查汶諾泳池別墅,度過了一個美妙的假期。

I really enjoy here！ The beach is only a few steps away. The food is delicious. The service staff is very friendly!! Because I am Chinese, they prepared rice porridge for breakfast. they are so cosiderate！ 😭😭Everyone I met was so lovely and friendly. love this place！

我們有一個短暫但絕對偉大的住宿。酒店設施讓您感受到大自然。經典的紅磚爲您提供了古老的氛圍,但仍然滿足您對現代技術的必要需求。然而,在那張紙條上,酒店需要升級,比如智能電視,因爲你不能在房間內花費時間看netflix。無論如何,酒店提供基本的設施。他們有這個應用程序Handigo,你可以隨時訂購或發送請求。最後,我給員工服務一個完美的鼓掌。

國慶四家人出遊，選擇了這家評分比較高的酒店。距離機場雖然遠了點，但離豬豬島很近。費用非常實惠，酒店還免了孩子們的費用，酒店的人很好，很淳樸，感受很nice