We have been very badly treated by this hotel, booked for a group of family and friends in October 24, for April 25. We have just received an email from the hotel telling us the hotel is closed in April - with a month to go!! Absolutely disgusted.
翻譯
訪客
入住日期 2024年11月
其他
4.0/10
發佈於 2024年12月10日
So where to start positive location is excellent. We booked a twin bedded room as no lifts were on the first floor. Arrived and was refused help with luggage. Arrived in the room could have cried no twin beds a double bed pushed against the wall so whoever was in the inside had to climb over the other person I’d the need to get up in the night no space to walk around it. The sheet sat on top of the bed not big enough to tuck in. The headboard was thick with dust no bedside tables or room for any. Bathroom and shower good. Went downstairs to complain got a shrug. Asked for it to be cleaned and extra pillows was told no not for two days. On the second day I complained again this time more response got the bed made and room dusty. Breakfast was ok on the second day no bread quite literally no bread and what there was the receptionist was handling without tongs. No eggs had to wait for the shop next door to be opened. While location is good I’d never go back nor recommend it’s not what we paid for it expected. It was clearly a single room which they put a double bed in.
翻譯
訪客
入住日期 2023年9月
其他
8.0/10
很好
發佈於 2023年10月15日
The hotel is in a very old building and does not have any lifts. My room was on the third floor at the back of the building. Room was huge and the bathroom was big as well. Hairdryer in the bathroom. Breakfast is continental and quite filling. Hotel is at the top of Florianska street and is a few minutes walk to the main square. There are plenty of restaraunts to eat at. If you just want to sit and have a drink without eating that's fine. Due to the fact that the hotel is in a trffic free area if you are going on a trip just ask the helpful and friendly staff to arrange a taxi for you and they will do this. I can recommend this hotel but beware if you require assitance.
翻譯
訪客
入住日期 2023年7月
夫妻/情侶
8.0/10
很好
發佈於 2023年8月21日
Perfect location on the old Royal road in Old Town. You can walk easily to all the sights. Although our room wasn’t completely clean when we entered, the front desk apologized and offered to give us a different room. The bed was comfortable and the room had a/c, a blessing in the hot weather. The breakfast was adequate but not extensive: eggs, bread, fruit, yogurt and cereal. Would definitely stay here again.
翻譯
訪客
入住日期 2022年12月
家庭旅遊
6.0/10
發佈於 2023年1月2日
Abbiamo soggiornato per il periodo di Capodanno in questa struttura. Tutto sommato non siamo stati male. Sicuramente comodo per visitare Cracovia per la sua posizione a 200 mt. Dalla Piazza del Mercato. Camera spaziosa, letti scomodi probabilmente sarebbero da sostituire i materassi. Il bagno abbastanza buono. Gentile e disponibile il personale. La colazione scarsa