When we arrived at the hotel the manager advised us that we had a booked a room for 4 people which they didn't do (this was due to the company who I booked through not giving me the correct options, i would have been happy with 2 double rooms.) However, he advised that he had sorted a room out especially for us. The room itself was extremely clean and was a very nice room. Plenty of space, air conditioning and the bathroom was beautiful! The manager was extremely friendly and easy to talk to and when asking about things like breakfast he was extremely honest and gave great advice. He was even happy for us to leave our bags at reception in the time between checking out and being picked up for our flights. I have nothing bad to say about my experience and if I visit Krakow again I will definitely try and stay here again.