加拉蒙酒店，萬豪臻品之選

Piccolo albergo a due passi dalla piazza del mercato e dal giardino che circonda la città vecchia. Nuovo, moderno, pulito e ben tenuto, camere di media grandezza, bagno piccolo ma dotato di tutti i comfort. Per chi desidera visitare Cracovia , la posizione è veramente strategica. Consigliatissimo.

The hotel is located in the old town part and is a 10-min walk from the station which makes it accessible to most of the attractions. It is quite a new hotel and stylish, so you can expect that everything is going to be new and super clean. Before arrival, I tried to check in online but supposedly the hotel has disabled this feature so you pay traditionally at the front desk. After the check-in at the front desk, my reservation disappeared from my app and I could not see it any longer on it. Therefore, I had to tell the receptionist to fix it. Upon arrival, the receptionist was friendly and helpful and tried to explain to us the necessary information for our stay. Although she was a little bit rushed in speaking which sometimes would make it difficult to understand. The hotel is quiet, barely hearing a noise from the corridor or outside, probably because there were not so many guests. For the Internet, you can access two Wifis, Guests and Public, the speed of both are max 10Mbps, enough to just browse the Internet. The room is equipped with an iron, Nespresso machine, a kettle, and a small fridge. In the shower, you can find body wash, shampoo, and conditioner. In our room the body wash bottle was empty. I had read some reviews before and I was concerned about the AC which I tested upon arrival and it worked great. But supposedly it was too soon to judge, it automatically turned off during the night and made a lot of noise even if it was on the lowest mode. There are two very strange motion detectors in the room after the entrance and in the bathroom. I didn’t understand what they were for but they would make annoying clicking noises all the time especially when you are in the bathroom. The curtains are covering most of the light and barely any light gets in which is great when you are sleeping. The bed is firm enough. The blanket for the bed was too warm which I suppose is for the winter. The pillows are a little bit too high and firm. It tried to ask the reception about other options, unsurprisingly they did not have other options more than what was already in the room. Later on, I asked the reception if I can get a late checkout (which is a common free-of-charge service and most of the time is granted based on the availability) but I got rejected and was told that I don’t know how it works. The breakfast consists of a small high-quality buffet and drinks. Guests can also choose a warm option on the breakfast menu. Overall the hotel is stylish and new but it seems that they have a long way to adjust their services and looking for some details. All these small matters wouldn’t matter if they were not charging you extremely high compared to other hotels. For this price, you would expect a perfect service but the hotel does not fulfill your expectations. There would be definitely better options with such a price to stay.