吉隆坡市中心諾富特酒店的評論

來自住宿之回應: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

來自住宿之回應: Dear Wen-Dong,We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

來自住宿之回應: Dear lelefung,Thank you for sharing your feedback following your recent stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you enjoyed our unbeatable location, with easy access to the Pavilion, the aquarium, and the iconic Petronas Twin Towers.Regarding the water and bathrobes, we like to clarify that we do provide drinking water in the rooms through our 3M water filtration system, ensuring guests have access to clean and safe water. Additionally, bathrobes are available exclusively in our Premier Rooms and Junior Suites. We apologise if this caused any inconvenience during your stay.We also appreciate your comments about the sound from the nearby MRT LRT. We understand that the noise may be noticeable for light sleepers and encourage guests who are sensitive to sound to request a room that faces the opposite direction for a quieter experience.Thank you once again for your valuable feedback. We hope to welcome you back to Novotel Kuala Lumpur City Centre in the near future.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear 陳兔寶Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear mintcrystal,Thank you for sharing your experience at Novotel Kuala Lumpur City Centre. We are delighted to hear that our location, service, and overall standards met your expectations. We appreciate your feedback on breakfast and are glad you enjoyed our local specialties, including the freshly cooked soup noodles. Your comments help us continuously improve our offerings.It is also wonderful to hear that our team could accommodate your early arrival and late check-out smoothly. We strive to provide a seamless and comfortable experience for all our guests.We hope to welcome you back again soon.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear lookyilook,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

來自住宿之回應: Dear Jingjixueshuoshi,Thank you for choosing Novotel Kuala Lumpur City Centre and for sharing your feedback. We are glad to hear that you found our location and room facilities to be cost-effective.We sincerely apologise for the confusion regarding the Tourism Tax. We will follow up with Ctrip to ensure a smoother experience for our future guests. Your tip about keeping the invoice is helpful, and we appreciate you sharing it.We hope to welcome you back for an even better stay next time.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear Guest,Thank you for sharing your feedback. We are delighted that you enjoyed our convenient location, breakfast, and overall service and hygiene. We appreciate your patience regarding the room change and are glad you had a comfortable stay for the remainder of your visit. Your comments about language support at the front desk are noted, and we will look into ways to better assist our Chinese-speaking guests. We hope to welcome you again for an even smoother experience in the future.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear Guest,Thank you for your wonderful review. We are delighted to hear that you had such a pleasant stay at Novotel Kuala Lumpur City Centre. It is heartwarming to know that our front desk team made you feel at home and that you enjoyed our room facilities, including the comfortable bed, high-speed Wi-Fi, and HD TV. Your kind words truly motivate us to continue delivering excellent service.We appreciate your recommendation and look forward to welcoming you back for another fantastic stay.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear Zailvtu,`We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback. We are delighted that you enjoyed our hotel's strategic location with easy access to Pavilion Kuala Lumpur, as well as the efficient check-in process and service from our front desk team.We appreciate your comments regarding the breakfast selection. While we aim to offer a variety of options to cater to different tastes, we understand that preferences may vary. Your feedback is valuable, and we will certainly review our offerings to enhance the experience for all our guests.Regarding language proficiency, we acknowledge your comment and will continue to focus on staff training to improve communication and service quality.We hope to welcome you back for another stay and provide an even better experience.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear Giant SIWOFU,Thank you for choosing Novotel Kuala Lumpur City Centre and for taking the time to share your feedback. We are delighted to hear that you appreciated our convenient location near Pavilion and the attentive service from our team, including our Chinese-speaking staff.We are also pleased that you found our environment pleasant and clean. However, we regret to hear that noise from the street affected your rest. We hope to have the opportunity to welcome you back for a more seamless stay in the future.SincerelyAngelia KuGeneral Manager

來自住宿之回應: Dear JunjunNicole,Thank you for sharing your wonderful feedback. We are thrilled to hear that you and your family had such a pleasant stay with us. It is great to know that you found our location so convenient—being close to Pavilion, KLCC, Bukit Bintang, and Alor Street really does make exploring the area easy. We’re also glad you appreciated the cleanliness of our facilities and the helpful service from our front desk team.It is always a pleasure to hear that our guests had a comfortable and memorable experience, and we can’t wait to welcome you back on your next visit. SincerelyAngelia KuGeneral Manager