喬吉特-奧蒙德酒店的評論

來自住宿之回應: Dear Tsaiyin, thank you for sharing your experience. We deeply regret the inconvenience you faced and appreciate your patience in reaching out for assistance. We're glad that one of our female staff members was able to help in the end. Your feedback highlights an opportunity for us to better train our team to handle sensitive and urgent requests with more empathy and efficiency. We're also grateful for your comments about the room and cleanliness, and we will work to improve further. We hope to provide you with a more seamless experience in the future. Best Regards, Claudia | Guest Relation Manager

來自住宿之回應: Dear Guest, thank you for your feedback! We're pleased to hear that you found your stay comfortable and enjoyed our service. We apologize for the discrepancy with the room photos and will review this. We're thrilled you loved the breakfast, especially the pasta and avocado toast! It's great to know that our location and transportation services met your needs. We look forward to welcoming you back! Best Regards, Claudia | Guest Relation Manager

來自住宿之回應: Dear Guest, thank you for your feedback. We’re glad to hear you found the environment pleasant. However, we apologize for any inconvenience caused by the room size, soundproofing, and the lack of toiletries. However, we do provide dental kit upon request. Your comments are valuable to us as we strive to improve, and we hope to offer you a better experience in the future. Best Regards, Claudia | Guest Relation Manager

來自住宿之回應: Dear Guest, thank you for sharing your feedback. We're delighted to hear that you found our service excellent and appreciated the convenience of our elevator. We understand your concerns regarding the lack of certain facilities and room features. Your comments about the gym, swimming pool, and soundproofing are valuable to us as we strive to improve our guests' experience. We hope to welcome you back in the future and provide an even better stay. Best Regards, Claudia | Guest Relation Manager

來自住宿之回應: Dear Guest, thank you for your recommendation! We’re delighted to hear that you had a satisfying stay with us. We look forward to welcoming you back in the future! Best Regards, Claudia | Guest Relation Manager

來自住宿之回應: 尊敬的客人，感謝您與我們分享您的詳細回饋。對於熱水供應和停車位有限給您帶來的任何不便，我們深表歉意。感謝您對我們房間的設計和清潔度以及我們員工的積極態度的讚揚。您對電梯速度和語言障礙的評論將被考慮以進行改進。我們很高興您發現我們的隔音效果有效並享受寧靜的氛圍。我們希望盡快歡迎您回來，並為您提供更好的體驗。最好的問候，克勞迪婭 |賓客關係經理

來自住宿之回應: 親愛的客人，感謝您抽出寶貴時間與我們分享您的體驗。對於您在入住期間遇到的不可接受的事件，我們深表歉意。您的安全是我們的首要任務，您所描述的情況嚴重違反了我們的標準。這次事件造成您的不便與困擾，我們深表歉意。請放心，我們會認真對待您的回饋，並且正在進行徹底調查，以了解此類錯誤是如何發生的，並防止將來再次發生。我們很高興我們的團隊能夠為您更換房間並透過延長您的退房時間來滿足您的需求。然而，我們理解這並不能成為缺乏及時和令人滿意的解釋的藉口。我們重視您的信任，並致力於重拾您的信心。如果您還有任何其他問題想討論或有其他疑慮，請隨時直接與我們聯繫。我們再次對您所經歷的痛苦經歷表示歉意，並感謝您向我們提請注意此事。我們希望有機會歡迎您回來，讓您在未來享受更美好的住宿體驗。最好的問候，克勞迪婭 |賓客關係經理

來自住宿之回應: 親愛的 Joanna Zhou， 感謝您分享您的詳細回饋。我們感謝您對酒店改造和設計的正面評價。對於造成您的任何不便，我們深表歉意，並且我們將考慮您有關照明和設施的建議進行改進。對於噪音幹擾，我們深表歉意，並向您保證，我們正在解決這個問題。我們重視您的意見，並希望歡迎您回來享受更好的體驗。最好的問候，克勞迪婭 |賓客關係經理

來自住宿之回應: Dear Guest, thank you for your feedback. We’re sorry to hear that the room size and surroundings didn’t meet your expectations. However, we’re glad you enjoyed the breakfast. Your comments are valuable to us, and we’ll work on improving our offerings. We hope to have the chance to serve you better in the future. Best Regards, Claudia | Guest Relation Manager

來自住宿之回應: 感謝您花時間與我們分享您的回饋。對於您在入住期間遇到的問題，我們深表歉意，並感謝您的坦誠評論。得知寢具和房間大小的清潔問題，我們深表遺憾。這不符合我們通常的標準，我們已與我們的客房服務團隊分享您的回饋，以便及時解決這些問題。關於設施，對於由於沒有一次性拖鞋給您帶來的不便，我們深表歉意。此外，還可應要求提供牙科套件、熨斗和熨衣板以及電熱水壺。我們將努力改善客房內設施，為客人提供更舒適的體驗。關於房間類型，我們對混亂以及由此造成的任何不便表示遺憾。我們將審查我們的預訂和房間分配流程，以確保將來避免此類差異。感謝您對夜班工作人員服務的正面評價，我們將努力在未來為您提供更愉快的入住體驗。您的回饋對於幫助我們改善服務至關重要，我們希望將來有機會更好地滿足您的期望。最好的，羅斯旺|行政助理經理

來自住宿之回應: Dear Guest, thank you for your feedback! We’re glad you stayed with us and appreciate your perspective. We’ll work on improving the breakfast experience to better suit guests with tight schedules. We hope to welcome you back for an even better stay in the future! Best Regards, Claudia | Guest Relation Manager

來自住宿之回應: 謝謝您，對於您的評論！我們很高興得知您覺得房間很舒適，並且可以欣賞附近交通和吉隆坡塔的屋頂景觀。很高興知道這個位置可以輕鬆步行和探索。我們很高興您和您的男朋友在吉隆坡度過了愉快的兩天。如果您決定再次光臨，我們熱忱歡迎您回來享受另一次愉快的體驗。最好的，羅斯旺|行政助理經理

來自住宿之回應: Thank you for your detailed review and for choosing our hotel. We are glad to hear that you enjoyed our convenient location and the upgrade to The Lady Boss Suite or better known as The Towkay-Soh Suite. We appreciate your kind words about our service staff and the overall elegance of the room. We apologize for any inconvenience caused by the limited number of cups in the room and also the practicality of the design of the shower area in the bathroom. Your feedback regarding the water leakage issue in the bathroom is duly noted, and we will work on improving our hardware facilities. We are delighted that you had a positive dining experience and that our service staff exceeded your expectations. Your feedback is valuable to us, and we will continue to strive for excellence in all areas. Thank you for highlighting the highlights of your stay, and we hope to have the pleasure of welcoming you back in the future. Warmest Regards, Roswan | Executive Assistant Manager