這是我一生中最糟糕的酒店體驗。服務態度極差,工作人員完全不負責任,設施又舊又髒。衛生情況嚴重不合格——洗手盆爬滿螞蟻、床單全是黃色污漬、馬桶上還殘留著前一位客人的大便!這根本不是人可以住的地方,簡直噁心到極點。
我們立刻到櫃檯投訴,但前台人員完全無視我們,連一句道歉都沒有。這樣的態度實在令人憤怒,也讓人質疑這家酒店是否受到任何監管。
我們最終沒有辦法入住,只能辛苦地開車回新山,來回9個小時,非常崩潰。這次經歷讓我對Trip.com徹底失望。如果你們不採取行動、繼續讓這樣的酒店在你們平台上營業,我將永遠不再使用Trip.com。
請嚴肅處理此事,否則你們的信譽將被完全摧毀。這是一次極度令人噁心、失望、憤怒的經歷。
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🇬🇧 English
This was the WORST hotel experience of my life. The service was absolutely terrible — the staff were rude, unhelpful, and completely irresponsible. The facilities were disgusting: the sink was crawling with ants, the bedsheets were yellow and stained, and there were feces residues left in the toilet. It’s beyond filthy — it’s revolting and unacceptable.
When we went to the front desk to complain, the staff just ignored us. No apology, no help, nothing! This kind of attitude is outrageous and makes me wonder how this hotel is even allowed to operate.
We couldn’t stay there and had to drive all the way back to Johor Bahru — a 9-hour round trip. What a nightmare!
I am extremely disappointed with Trip.com. If you don’t take serious action against this hotel, I will permanently stop using your platform. This experience was disgusting, disappointing, and infuriating. You must take responsibility and ensure no one else suffers the same.
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🇲🇾 Bahasa Melayu
Ini adalah pengalaman hotel yang PALING TERUK dalam hidup saya. Layanan sangat buruk — staf kasar, tidak bertanggungjawab dan langsung tidak membantu. Kemudahan di hotel amat menjijikkan: singki penuh dengan semut, cadar katil berwarna kuning dan kotor, dan tandas masih ada sisa najis! Memang menjijikkan dan tidak boleh diterima sama sekali.
Apabila kami membuat aduan di kaunter, staf hanya mengabaikan kami tanpa sebarang permohonan maaf. Sikap begini sungguh memalukan dan tidak profesional langsung.
Kami terpaksa batalkan penginapan dan memandu balik ke Johor Bahru — perjalanan pergi balik 9 jam yang sangat meletihkan.
Saya amat kecewa dengan Trip.com. Jika tiada tindakan tegas diambil terhadap hotel ini, saya akan berhenti menggunakan platform anda selama-lamanya. Pengalaman ini benar-benar menjijikkan, mengecewakan, dan membuatkan saya marah.