吉隆坡美利亞酒店的評價

來自住宿之回應: Dear Guest,Thank you for your wonderful 9.5 rating and for sharing such detailed feedback. We are delighted to know that you enjoyed our excellent location, well-equipped facilities, and swimming pool. We are also pleased that our team was able to assist with your change of plans and that the matter was resolved to your satisfaction. We truly appreciate your kind words and look forward to welcoming you back to Meliá Kuala Lumpur.Warm regards,The Guest Experience TeamMeliá Kuala Lumpur

來自住宿之回應: Dear Dr. He,Thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced upon arrival and regret that this affected the beginning of your stay. During your visit, the hotel was experiencing high occupancy, and room assignments were based on the room types and availability at the time of check-in. We are also sorry for any misunderstanding regarding the room upgrade arrangement, and we appreciate your feedback on this matter.We are pleased that our convenient location made it easier for you to travel around Kuala Lumpur. At the same time, we take your comments regarding the street noise and room experience seriously and will share them with the relevant teams for further review. We hope to have the opportunity to provide you with a smoother and more comfortable experience on a future visit.Warm regards,The Guest Experience TeamMeliá Kuala Lumpur

來自住宿之回應: Dear Hun Ghee,Thank you for your wonderful review and for choosing Meliá Kuala Lumpur for the third time. We are truly delighted to know that you and your family continue to enjoy our spacious and comfortable rooms, especially the large bed and the sofa by the window, which your children love. It is also wonderful to hear that our prime location makes your stays convenient and enjoyable. We appreciate your understanding regarding the traffic congestion during peak hours and are grateful for your continued support. We look forward to welcoming you and your family back for your next stay with us.Warm regards,The Guest Experience TeamMeliá Kuala Lumpur

來自住宿之回應: Dear Guest,Thank you for taking the time to share such detailed feedback. Please accept our sincerest apologies for the disappointing experience you had during your stay. We are particularly sorry that the condition of the room, bed, shower, cleanliness, air conditioning and noise did not meet your expectations.Regarding the air conditioning, we would like to clarify that this was not done by our team to inconvenience our guests. As part of Meliá Hotels International's commitment to sustainability, our hotel has a movement sensor system in place. When no movement is detected in the room for approximately 10 minutes, the system automatically switches off the electricity, including the air conditioning. We understand, however, that returning to a warm room can be frustrating, and we apologise for the inconvenience caused.With regard to the noise, we understand your concern about hearing traffic and motorcycles, particularly at night. As our hotel is located in the heart of Kuala Lumpur's city centre, some level of external city noise can unfortunately be heard from the rooms, especially during busy periods. We acknowledge that this can affect our guests' comfort and appreciate your suggestion regarding earplugs.We also regret that you had to view three rooms before finding one that you considered acceptable. This is certainly not the room experience we aim to provide, and your comments regarding the bed, shower facilities and cleanliness have been taken seriously and shared with the relevant teams for further attention.We are glad to hear that our Front Office team provided you with a warm welcome and assisted with your luggage, although we understand that this could not make up for the other shortcomings you experienced.Your feedback is important to us, and we sincerely regret that we did not meet your expectations on this occasion. We hope we may have the opportunity to restore your confidence in Meliá Kuala Lumpur in the future.Warm regards,Guest Experience TeamMeliá Kuala Lumpur

來自住宿之回應: Dear Guest,Warm greetings from Meliá Kuala Lumpur.Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to know that you enjoyed our excellent location and found our team to be welcoming and attentive, particularly with assisting with your luggage and greeting you throughout your stay.However, we sincerely apologize for the unpleasant incident involving the tissue found inside your duvet. This is certainly not the standard of cleanliness we strive to provide, and we understand how concerning and disappointing this must have been. Your feedback has been shared with our Housekeeping team for immediate review and reinforcement of our room-cleaning procedures.Thank you once again for bringing this matter to our attention. We truly appreciate your kind recognition of our team and hope to have the opportunity to welcome you back for a cleaner and more comfortable experience.Kind regards,Guest Experience TeamMeliá Kuala Lumpur

來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback regarding your recent experience with us.We are sorry to learn about the difficulties you encountered prior to and upon arrival. We understand how stressful this situation must have been, particularly when you had made efforts to clarify the check-in requirements before your child's trip.Please allow us to clarify that, in accordance with our hotel policy and local regulations, guests under the age of 18 are not permitted to check in or stay at the hotel without being accompanied by a parent or a responsible adult. While we understand that your child was able to stay with us previously, we are required to adhere to the current policy consistently for the safety and well-being of all our guests.We also regret that you experienced delays in receiving responses to your phone calls and emails before your arrival. This is not the level of communication we strive to provide, and we appreciate you bringing this to our attention. We will review our internal communication process to ensure that enquiries are handled more promptly and clearly in the future.We are pleased to know that the situation was eventually resolved, although we sincerely regret the inconvenience and frustration it caused you and your child.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back under more pleasant circumstances in the future.Kind regards,Guest Experience TeamMeliá Kuala Lumpur

來自住宿之回應: Dear Guest,Warm greetings from Meliá Kuala Lumpur!Thank you very much for your excellent 10/10 rating and for sharing such positive feedback about your stay with us.We are delighted to know that you found our team helpful, particularly with our Chinese-speaking Front Office colleagues, and that you appreciated the convenience of our arrival experience and easy access to transportation.It is also wonderful to hear that you enjoyed our central location, with shopping malls and various attractions within easy reach of the hotel.Your kind comments are greatly appreciated and will certainly encourage our team to continue delivering warm and attentive service to our guests.We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay.Warm regards,Guest Experience TeamMELIÁ KUALA LUMPUR

來自住宿之回應: Dear Ms. Josie,Warm greetings from Meliá Kuala Lumpur!Thank you for your excellent 10/10 rating and for sharing your valuable feedback with us.We are pleased to know that you enjoyed our convenient location, particularly the easy access to the monorail. At the same time, we sincerely appreciate your comments regarding the soundproofing and television facilities.We understand how important a comfortable and quiet environment is for a relaxing stay, and we regret any inconvenience caused by the noise. Your feedback has been noted and shared with the relevant teams for further review. We have also taken note of your comments regarding the TV and the convenience of having smart TV functionality.Thank you once again for your constructive feedback and for choosing Meliá Kuala Lumpur. We hope to have the opportunity to welcome you back and provide an even more comfortable experience.Warm regards,Guest Experience TeamMELIÁ KUALA LUMPUR

來自住宿之回應: 尊敬的賓客，感謝您分享您的入住體驗。我們很高興得知您認為房間寬敞舒適、設施齊全，我們的團隊服務符合您的期望。對於您在浴室遇到的清潔問題，我們深表歉意。這並非我們一貫的標準，我們已將您的回饋轉達給客房服務團隊，以便他們立即進行審核和改進。我們也感謝您對早餐的回饋。雖然我們很高興您找到了一些合適的選擇，但遺憾的是，整體選擇未能完全滿足您的喜好。您的意見將轉達給餐飲團隊，以便他們進一步改進。再次感謝您的寶貴意見。我們期待您下次光臨，並為您提供更完美的入住體驗。此致，吉隆坡美利亞酒店管理團隊

來自住宿之回應: Dear Jiangxiangzhouxiansheng,Thank you very much for your wonderful 10/10 rating and kind feedback! We are delighted to know that you enjoyed your stay with us, especially the comfort of your room, breakfast, and the benefits of The Level lounge access.It is always a pleasure to know that our services and facilities made your stay enjoyable. We truly appreciate your support and hope to have the pleasure of welcoming you back to Meliá Kuala Lumpur again soon! 😊Warm regards,Guest Experience TeamMeliá Kuala Lumpur

來自住宿之回應: 尊敬的Aichikuguaoi女士：感謝您抽出寶貴時間分享您最近入住吉隆坡美利亞酒店的體驗回饋。我們很高興得知您整體入住體驗愉快，並衷心感謝您對我們早餐團隊成員的讚揚。我們將把您的讚美轉達給他。同時，感謝您提出對早餐的意見。對於小白菜的烹飪問題，我們深感抱歉。您的回饋已轉達給我們的廚師團隊，他們將立即進行審核，並更加重視食品的製作標準。我們非常重視您的意見，這有助於我們提升為所有賓客提供的體驗。我們期待您下次光臨吉隆坡時再次入住。此致，吉隆坡美利亞酒店管理團隊

來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback and for your 8/10 rating.We’re glad to hear that you appreciated our excellent location, convenient access to the train station, and proximity to Jalan Alor, as well as finding our pricing good value.At the same time, we acknowledge your comments regarding the condition of the rooms and facilities. Your feedback is valuable to us and will be shared with the relevant team as we continuously work on improving our property and guest experience. We also appreciate your note that our service was acceptable, and we will continue striving to further enhance it.Thank you once again for your review, and we hope to welcome you back for a more refreshed experience in the future.Warm regards,The Management TeamMeliá Kuala Lumpur

來自住宿之回應: Dear Valued Guest,Thank you so much for sharing your detailed stay experience with us! We are truly delighted to know that you had such an enjoyable Chinese New Year stay at Meliá Kuala Lumpur.We are pleased that our strategic location near Jalan Alor, shopping spots, convenience stores, and local attractions added convenience to your trip. It is also wonderful to hear that you enjoyed our breakfast selection, especially the juices and noodles — your compliments will certainly motivate our culinary team.Most importantly, thank you for recognizing the warm hospitality from our front desk and security team. Your kind words about their friendliness, luggage assistance, and attentive service truly mean a lot to us.We also sincerely appreciate your understanding regarding the room type change during check-in. While we regret the inconvenience caused, we are glad to know that you still found the room spacious, clean, and comfortable throughout your stay.Thank you once again for choosing us during your Malaysia trip and for considering us the best value hotel among your stays. We look forward to welcoming you back again on your next visit to Kuala Lumpur!Warm regards,The Management TeamMeliá Kuala Lumpur

來自住宿之回應: 尊敬的Muyuyangguangdepangyu，感謝您抽出寶貴時間分享您的詳細回饋，並給予我們「非常好」的評價。我們很高興得知您對我們飯店便利的地理位置（毗鄰IMBI單軌列車站、附近的購物區和阿羅街）以及舒適的客房和輕鬆的住宿體驗感到滿意。同時，對於您在前台辦理入住時遇到的問題，我們深表歉意。您提出的辦理速度緩慢、服務人員不夠熱情友善以及溝通不良等問題，我們都非常重視。請放心，我們已將您的回饋轉達給前台團隊進行審核和改進，因為這並非我們力求提供的服務水準。我們衷心感謝您的坦誠回饋，有助於我們提升服務標準。我們期待您再次光臨吉隆坡美利亞酒店，並在未來為您提供更順暢愉悅的入住體驗。此致，吉隆坡美利亞酒店管理團隊