Booked for family garden chalet but in the midnight got electricity issues which the hotel authority immediately transfer us to another room for sleep. Even paid the price for family chalet then need to change to standard room (connecting room) I’m ok with that bcs the staff feels responsible and also friendly. Recommended to stay here and will repeat ✅
Fantastic stay. I can view menara 188 from my room. Fantastic view. The room is clean. Hot water functions well. Toiletries are given. The bed size is king size. The room is large. Location very good near menara 188 around 800 metres. Parking is free and plenty. The best offers are free breakfast and good customer service. I will repeat it next time.
The hotel is very well designed but maintaince is very poor with very low standard of hygiene. The first thing we noticed was the green fungus swimming pool, so dirty and murky was unable to see the bottom of pool. WiFi did not extend to our room, although we were centrally located. Regarding our room... the bath mat looked like an old grey rag with 3 holes and tears. One of the bathtowels was an equally dirty grey. The bedsheet was stained. The sliding door to the terrace, lock fell to the floor in bits. In the Breakfast room, the whole time we were in there, noticed sausages on the floor with the staff simply walking around them.. Not cleaned up.. Disgusting!!! The glasses were both th stained and still dirty. In conclusion, all of these things could easily be avoided and rectified with a little bit care and attention to detail by management and staff.
It was a very relaxing holiday for my family despite us travelling in a big crowd of 3 families. Stayed in one of the chalets. PROS: 1) enjoyed what nature could offer. The plants, tress, beach was such a relaxing, de-stressing sight. 2) service - very good i would say. They would respond immediately on the request of food or beverages. Upon checking in the chalet, was given glasses of welcoming drink. 3) chalet - love the concept of ”kampung” chalet. The whole structure is made of wood, which i felt was quite sturdy and didnt make much of funny noises when walked upon in the living room and hall. 4) swimming pool - as we had stayed in the chalet, there is a private pool next to to it. Water was prescient, with minimal to no insects seen. The common swimming pools on the other hand, they were fabulous. There is the kid's pool and the adult pool, which was kept very clean and my kids enjoyed tremendously playing in it. Cons: 1) being next to nature, you cannot avoid the annoying mosquitoes feeding on you. - best to have apply some mosquito repellent patch especially during the evenings. 2) food at the cafeteria however was quite a big let down in my honest opinion. Food options are not quite to my expectation. The plates and cutleries were dirty with visible stains. 3) the wooden stairs leading up to the chalet needs a major upgrade. It looks like it will give way anytime soon. We were really concerned as in our crowd, my aunty was walking with a walking stick. 4) not many options of food stalls except for a few local Malay restaurants down the road. 5) there are two rooms in a chalet. Unfortunately these rooms are separated and one needs to pass through a door to exit and another door to enter the room. Family with young children would not benefit staying in such design. Overall, i would give this place a 7/10.
滿意
1275 評價