古晉3星級酒店

房間頗大的，交通挺便利，2大一小睡一張床還可以接受。只是酒店本身偏老舊，我不是很喜歡蓮蓬頭是固定在天花板，難以帶小孩洗澡，到最後索性不洗了。如果是以交通位置及性價比考量的話，還是可以接受的。沒想到要拍房間內部的照片⋯

The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!

我在14/9/2019上舉辦了一次學校團圓晚餐,碰巧選了會場,以紀念我們建“羅克西電影院”的歷史,到羅克西酒店和我們學校,過去和現在都就在酒店對面。我們過去在週五課程結束後在電影院看電影,週五課程結束在12.30pm,晚餐期間吃的都是完美實惠的,房間乾淨,牀也舒服除了咖啡/茶的佈局,寫字檯需要重新安排,以獲得更好的間隔,衣服和衣架的掛件也不合適,因爲我們的肉眼也難看。在deco上有很多事要做,使它成爲一個更好的住宿地方。希望管理層只需支付一點點服務,讓客人開心喜歡歡迎飲料。七級茶茶餐廳的晚餐需要很多改進,特別是自助早餐--應該有各種食物(如炒麪、炒飯、沙拉混合,2個水果蛋糕/包子混合)。服務員和服務員都是優秀的-頂級服務,可以清理桌子

我們根據旅行者的良好評論預訂了這家酒店。酒店入口沒有坡道,有5步樓梯可步行到大堂;下雨時這些鋪了瓷磚的台階會變得滑,將行李拖上這些台階會很危險。酒店大堂寬敞,一塵不染,很吸引人。有內部餐廳。前端工作人員很棒,非常樂於助人,禮貌周到,出色的客房服務。他們每天下雨時爲我們提供了雨傘。酒店步行可到河邊長廊,酒店對面的餐館,當地美食和購物的小販。走廊到房間很窄。我們的房間很乾淨,小面積的平方英尺,有2張單人牀和狹窄的步行空間,沒有窗戶和站立淋浴。我們在那裏住了4晚,三樓應急消防出口門被打碎後半掩着。儘管如此,乾淨的房間和良好的服務將吸引我們的返回。

環境優美，無噪音污染，服務態度很好，房間打掃乾淨，免費早餐，交通便利。 設施：好 衛生：好 環境：好 環境：好 服務：好

我住的房間是2樓的吸菸房,寬闊,乾淨,舒適。空調效果很好,牀軟軟舒適。有補充的2瓶中號礦泉水,配上咖啡和茶。浴室相當大,乾淨。一切都如預期般運作。早餐,早上6點開業,位於一樓,菜單有限但體面的選擇。工作人員非常樂於助人,入住和退房過程順利快捷。我一定會再次來這裏!

位置最好,靠近河岸和中心。步行5分鐘內到達頂級美食中心。房間有您能要求的一切,我們對於早餐的選擇感到驚訝,但是每一件熱菜都是純冷的,這真的是恥辱。工作人員真的非常樂於助人,屋頂游泳池也很好,但週末無法使用,因爲那裏充滿了孩子和家庭。出於這些原因,我們選擇“平均”評級,也因爲WiFi有限或不存在。

非常具有戰略意義的地方..靠近海濱,貓雕像等,步行很棒..從高速公路到酒店入口,您必須走樓梯,這很棒..裏面有一個電梯..工作人員很友好,房間很乾淨,只有房間很小,適合2個人 jek..很高興找到mkn..我想這家酒店在tgh2 la..x最好的是停車困難,誰很快就能得到..當你出去晚了,你可以得到一個市裏的愛情信..但是x昂昂,RM5 ,傑克..所以最好如果有人在早上 9 點左右出去,以免獲得愛情信..x pon買一張停車券在他小屋準備好了..在海濱有賣,但工作時間很開闊..總體推薦的酒店,可以在這裏重複👍

我們預訂了這家酒店,因爲它靠近薩拉瓦克總醫院 - 一位親戚有嚴重的醫療緊急情況,這意味着很多不確定因素和漫長的等待時間。在瑞加塔套房有基地意味着我們可以步行到醫院,但仍然可以在酒店舒適地休息,等待醫院的消息。瑞加塔套房的佈置十分周到--像USB充電點內置的小東西對我們來說的確是大有區別的。牀很大,用乾淨的亞麻布舒適。即使在炎熱的下午,空調也發揮着魅力。工作人員也很隨和--午夜過後回到房間時,他們迅速而愉快地爲我們送來一套新鮮毛巾。雖然我們是從庫慶來的,但我們在瑞加塔套房住了4到5晚,在關鍵時刻能夠如此靠近醫院,真的是大不一樣了。感謝所有工作人員的舒適入住!🙏🏻

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.