庫馬西蘭卡斯特酒店的評價

庫馬西沒有太多好的四五星級飯店可供選擇。蘭開斯特酒店以前是金鬱金香酒店，這家公司忽略了對其酒店的更新。酒店整體類似於 1980 年代的英國信託大樓 Forte。功能齊全。缺乏風格。專為企業商務旅客而建。庫馬西缺乏溫暖和氛圍。餐廳就像軍隊的食堂或巨大的中餐館。嘈雜。沒有吸引力。酒吧是最好的區域，儘管當媒體在入口處對源源不斷的性感客人進行評論時，這裡會很忙。總體而言，員工都很好。樂於助人。根據網站，我的高級客房應配備迷你吧（冰箱壞了）、室內保險箱（找不到）、舒適的特大床（是的）、帶椅子的陽台，可俯瞰游泳池和鬱鬱蔥蔥的花園（俯瞰空調設備和車間。如果你懸在欄桿上，可以看到游泳池。見圖）。浴室磁磚需要注意。抵達時對行李進行高安檢和全身掃描似乎有些過分，如果能有個小小的歡迎牌解釋一下原因就好了。我相信管理層肯定想花錢來提升這家酒店的檔次。它真的需要。所以我給它低三星。

Facility management should be better, one room AC is not working, next one toilet is not flushing, everybody just has a straight face from the reception to house keeping, environment is neat but staff could be a bit more friendly

遺憾的是，這次體驗遠低於預期——尤其對於一家定位為五星級酒店而言。我被安排的房間設施陳舊，維護不善。空調系統故障頻出，整晚溫度都低得令人難以忍受，難以入睡。更糟的是，退房時，前台竟然漫不經心地承認了這個問題，說道：「我聽說您房間的空調壞了，您為什麼不來報告？」這種回應體現了酒店缺乏責任感和情商，既令人驚訝又令人失望。我在飯店餐廳點的烤雞味道難聞，而且很難吃。總而言之，我覺得性價比極低。希望您認真對待我的回饋，並做出必要的改進，以確保未來的客人有更舒適、更專業的體驗。

我的房間需要一台迷你冰箱。飯店正在進行翻新，但尚未關閉，所以房間和走廊瀰漫著一股濃濃的油漆味，可能會刺激肺部。希望床上用品也能隨著翻新而更新。

在庫馬西，我們住在這家豪華飯店。它隸屬於一家大型連鎖飯店。酒店的入口幾乎就像進入機場或堡壘一樣。行李在登機口要經過X光檢查。這不太合我的口味。我們身處非洲，飯店幾乎沒有非洲風情。飯店是由幾棟圍繞著游泳池的大型建築組成的建築群，值得慶幸的是，周圍有許多棕櫚樹，既能遮蔭，又能欣賞美景。房間寬敞舒適。浴室寬敞，淋浴設施齊全。可惜的是，飯店裡還有一隻蟑螂。早餐是我最滿意的。我已經很久沒有吃過這麼豐盛的自助餐了。總的來說，酒店很不錯，但氛圍略顯不足。

Very dirty and stained carpet with bad smell. I cleaned the bathroom myself before using it. Poor maintenance throughout. My husband was locked in the bathroom and it took the maintenance crew more time 30mins to open the bathroom door to let him out. Safety concerns were raised and I was informed by some staff that, these complaints have been made to senior management but nothing has been done about it. Some of the staff were very rude and unprofessional especially some of the catering staff. I think this company’s license needs to be revoked until proper maintenance is done. It is not safe for anyone to stay in this hotel.

Needs a bit of TLC. Lancaster haven't spent a huge amount on their latest addition. Its a dated, tired, old dame. Nit much choice in Kumasi. As always hoteliers spends on lobby, bar and that's it. The restaurant totally lacks character and warmth. Rooms are pretty unchanged since last visit - maybe a touch up here or there. The floor lamp shade, as attached, sums it all up. What would it cost to do the right thing?

Rooms dated. Carpet stained. Beds decent sheets old and worn. Restaurant buffet good selections but expensive. Bar area serves food. The travel to Kumasi on bus was hard very heavy construction. It made ride very uncomfortable. Staff were very attentive. Busboy broke roller on one of my suitcases.

Lancaster hotel has a serene environment and a stunning service. Staff are very well trained to handle all situations. They have a nice pool, spacious car park which is almost always full in the evenings and their events are classy.

My family and I were booked at this hotel by our tour guide with the intent of staying three nights. We left after one night and found different accommodations. Upon entering the hotel you must first go through a metal detector and your bags through an x-ray. The room we got was a nice size, but the carpet was dirty, the the tub was moldy, and the in-room safe initially did not work. I have stayed in many hotels with many safes, but I had never seen one like this where you have to push a reset button that is not clearly labeled. I missed the button and locked the safe, while empty and couldn't get it back open, setting off the alarm. I contacted the desk and sent my family to the restaurant to get some dinner as they were hungry. Fifteen minutes later no-one arrived. I called again and was told someone was on their way. An hour had passed and my wife informed me that the food she ordered was being delivered, so I gave up and went to dinner. I stopped at the front desk to ask about the safe and they told me that someone was coming soon. The maintenance staff arrived and tried to open it unsuccessfully. He informed me he needed to go get a tool to open it and returned 10 minutes later to open it. The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.

This is an excellent destination for your only days and vacations i love the environment it was very cool and quiet with alot of Flowers and trees, their food too is so fantastic and delicious with friendly staffs, the room deco is so good you visit there and see everything for self

If you read my previous reviews on the Lancaster Kumasi City (Previous Golden Tulip) you will ee I hated this place and nothing ever was right! May I be the first to swallow my words. This place has come full circle and is now a pleasure to stay at. I stayed in the Annex and these rooms is redone. The colour scream is welcoming and if there was space I would have packed the bed in my bag. The restaurant and lounge had a facelift - it is now nice and open and you feel welcome. From the amount of guests coming for dinner you can see this is now the place to be. Negatives? Small problem is that the food is still mostly for the West African taste with dishes like Chicken Hearts and Light Goat Soup. Not always the taste of Foreign Visitors. Perhaps cater for the Foreign guest but smaller dishes?

The hotel is wonderful. It is clean and the rooms are spacious. There is WiFi in the rooms. The staff was friendly. There were lots of Americans staying at this hotel who were also on tours. I would definitely stay here again. The buffet was delicious. I stayed at this location as well as the one in Accra as part of a tour. Both were really nice and had great food, but the Kumasi location was better.

Just returned from a short business trip and having read a number of negative reviews before we arrived it was a concern but I can honestly say the staff were wonderful and could not be more helpful. The standard of accommodation was as you would expect from a UK 3 or 4 star hotel and the breakfast choice was huge. The bedrooms all had balconies and a pity the pool was being renovated but I’m sure it will be perfect when complete. The dining room and bar areas were perfectly clean and serviced with a smile. If we return to Kumasi I will not hesitate on booking again