I am utterly disgusted by the horrendous experience I had at your establishment just week ago. I ordered a cup of coffee to my room, only to be served a flask containing tiny worms floating in the cup. It's beyond belief that such a repulsive incident occurred under your roof. When we confronted the server about this nauseating discovery, he callously claimed that the particles were merely paper dust from sugar bags. As if that wasn't appalling enough, upon emptying the flask, we discovered flies at the bottom. The lack of empathy and responsibility from your staff is infuriating. No one bothered to inquire about my well-being after consuming a concoction that you call coffee. Your promise to ”take action” is nothing but a hollow statement, considering the blatant disregard for customer health and safety. How dare you run a hospitality business without the basic decency to ensure the cleanliness and hygiene of the products you serve? I find it absolutely unacceptable that I had to endure such a nightmarish experience at your establishment. The blatant negligence and lack of accountability from your end are not only disappointing but also raise serious questions about the standards of your business. I de***d immediate and concrete actions to address this matter. Your negligence has not only ruined my stay but also jeopardized my health for couple of days. It's appalling that I have to express my anger and frustration in such a ***ner, but your lack of concern leaves me with no choice. I expect a swift and comprehensive resolution to this issue, ***** with a sincere and unequivocal apology. Your customers deserve better!! Also the tv cable was not checked before the room was given. The TV was not working properly at all.
不錯
41 評價