Disappointing Check-in Experience
I arrived at Kunming Green Land Hotel after a long train journey from morning until late afternoon, hoping to finally rest. Unfortunately, the room was not ready even by 3:40 PM. Trash and belongings from the previous guest were still in the room, and it was messy and unclean. I had to wait over an hour before housekeeping came to clean the room. After such a tiring trip, this delay made me feel exhausted and very disappointed. This is not what I expected from a hotel of this standard.
翻譯
來自住宿之回應: Dear guest, we are very grateful that you chose to stay at Kunming Green Land Hotel. We are very sorry that your stay did not meet your expectations and apologize for the inconvenience caused. During your stay, the hotel was fully booked and there were many tourists, which led to the cleaning not being done in a timely manner. In response to this issue, the hotel will strengthen the service training for its staff to prevent such situations from happening again. We always strive to create a perfect stay experience for our guests and sincerely look forward to your next visit.
The hotel is within 10 minutes walk from the nearest subway station. It is also near many tourist shopping streets.
The room is clean and spacious, and the bed is comfortable. The room decoration clearly used to be luxurious years ago but has shown its age.
Overall, it is a good stay for a night.