The Vale二世谷酒店(The Vale Niseko)

我們的蜜月在這裡住了 4 晚。價格有點貴，但在體驗了便利性和服務後，這是非常值得的。位置非常方便，靠近家庭電梯和 NBS，我們在那裡租用了裝備（不知道 The Vale 提供租賃服務，所以下次可能是更好的選擇）。便利商店（Seico Mart）和餐廳/餐廳（Tozanken Ramen、Bang Bang、A-Bu-Cha 2、Mini Donut 美食卡車）也非常步行即可到達。經過一整天的登機後，溫泉也很棒。所有前台工作人員都很樂於助人，也很友善，但要特別感謝 Fumi，他的表現非常出色——非常可愛的人。當我們提前提出要求時，他們能夠為我們安排延遲退房，並且他們檢查了沒有其他人在我們之後預訂入住。我們還得到了幫助，預訂了一輛計程車，將我們所有的行李運送到俱知安站，然後前往我們旅程的下一部分。感謝新雪谷谷飯店，我們對這次住宿感到非常滿意，希望有一天能再回來！

A group of 6 of us stayed in the 3 bedroom apartment with the Mt Yotei view. The hotel is more western style and definitely bigger than your average hotel in Japan. Each bedroom had a comfy king sized bed and there were three bathrooms in the apartment (2 ensuites). The common area of the apartment had a full kitchen with a good sized fridge. The living and dining area had plenty of seating and a stunning view of Mt Yotei. The hotel also has an onsen and ski lockers. The location is fantastic being right next to the Ace family lifts. The hotel also offers pickup from hirafu welcome centre where the buses drop you off. We had a fantastic stay here and would definitely recommend the Vale.

Unfortunately, my most recent stay at The Vale Niseko hotel was pretty unsatisfactory. First of all, the staff's attitude was really bad. When interacting with guests, they appeared uninterested and unenthusiastic, which contributed to the hotel's overall unwelcoming vibe. Second, the hotel's service was below par. There were multiple instances were my demands were entirely ignored, and requests for basic facilities were frequently greeted with lengthy wait times. It was annoying to have to keep checking in with employees to make sure my needs were being met. Lastly my family and I were kicked off the restaurant at 8pm while it was supposed to close at 10pm because they wanted to leave early. My whole The Vale Niseko experience was below par. with subpar service, and lousy attitudes from the workers. I can't suggest this hotel to anybody looking for a cozy place to stay in Niseko.

If you are looking for an in and out Ski hotel The Vale is one with good location, but there are much better hotels in the area that this one . People are not nice !! Specially at the front desk, they don’t have nice attitude , the concierge young lady doesn’t help you , don’t even say good morning , doesn’t offer any help. The last day we tried to ask for only one more hour for the check out and they said immediately no even though it was the last season week and there were just a few people . The outside “cafeteria” if you can call that a cafeteria !!! Is a small little shop with 3 kind of toasties and they were out of two !!! We loved to go to the Hyatt big and nice cafeteria even though we had to take a shuttle , they had a big place with a lot of Options. staying outside with a toastie was unacceptable!! The restaurant closes at 8pm and also the bar , so we couldn’t even have a drink after this hour !!! We wanted to be with our friends, drinking a glass of wine at 8 pm and they were totally closed !! Even though the waiters and waitress were inside chatting and having their own drinks !! INCREDIBLE AND UNACCEPTABLE. They should repair the outside wood steps going to the little shop outside, with the ski boots is so difficult and danger to go up and down on those broken wood steps. We love to travel all around the world, our expectations of skiing in Japan were so high! And unfortunately with this hotel we couldn’t have a nice experience . The people at the ski rental were the only one so NICE AND SERVICE ORIENTED , thank you so much guys! You made the difference for us !! I will never recommend this hotel !! There are so many in and out beautiful hotels with better facilities, nice people and good restaurants . Never come here

Definitely no value for the price you paid. The hotel is so dated, it felt like a pension! For 600k¥ a night there are far better options. Vale has been resting on the laurels, given that it’s ski in (not so much ski out), that they had forgotten about japanese hospitality (one of the best). The breakfast served was so basic, & not even tasty, compared to nearby hotels, coffee was good no doubt. The rooms were only cleaned every alternate days, beds weren’t made, garbage not discarded (they only put in new towels ), nothing else was cleaned, sheets only changed once a week The feel of The Vale felt more like a pension than a 4star hotel. Never going back! For 600¥ I have far better options.

這家飯店位置便利。房間寬敞，套房有一個雖小但可用的小廚房。工作人員非常樂於助人。我的伴侶發生了滑雪事故，工作人員非常出色地滿足了她前往醫院的交通、拐杖等要求。我們非常感激。強烈推薦這家酒店。

在涅斯科山谷的住宿體驗非常糟糕，非常失望！不推薦

Everything about our stay was flawless from the moment we walked in to the moment we left. The staff were all super friendly and went out of their way to help, the room was so cozy and comfortable we didn't want to leave! Some nice options for brekky were the cherry on the cake. Niseko is such a beautiful place made all the more special staying at the Vale.