We loved this hotel. The paper-free check-in was a surprise, but after that it was all good. Our room was large and comfortable, the breakfast service was good, the staff were friendly and the lounge area was fine. It was easily the nicest/most convenient hotel we stayed in during several weeks in Japan. The subway and buses were close, and the main station was only an easy 15-20 minute stroll. The only small downside was that there were only a handful of restaurants close by, but that was something we could easily plan around.
旅客若想住在京都的河原町,那麼相鐵FRESA INN 京都四條烏丸將會是一個便捷的選擇。烏丸位於距離該酒店大約300m的地方。著名的景點Gionmatsuri sakimatsuri niwatoriboko、伊賀流忍者修行體驗和京都嵯峨之館和服體驗均可步行很短距離到達。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調、液晶電視機和房間內高速上網。電熱水壺和咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室配有拖鞋、24小時熱水和浴缸。酒店提供的休閑設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
訪訪客Amazing new hotel (opened just in Sept 2023), low rise building, fantastic interior and design with Thai and Japanese elements. Very welcoming lobby with an escalator down to spa, restaurants and bar. Staff is very helpful, fast check in and the rooms are luxurious. We stayed in a suite which was exceptionally well decored, warm, huge bathroom with Harnn amenities. Food is excellent, breakfast has many choices - can definitely recommend to stay there!!
訪訪客I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.