關於我之前對這家酒店的評價及酒店回覆的後續説明:
感謝你們對我的反饋作出迴應。我想就我最近的體驗澄清幾個關鍵點。
首先,我要衷心感謝協助我的工作人員。在我第一次入住期間為我辦理入住和退房的員工,以及第二次入住時協助我辦理退房的員工,都非常熱情、禮貌且專業。他們的出色服務讓我非常感激。
其次,關於京都住宿税:我完全理解並支持京都府的政策,也毫無異議地付款了所需金額。但我的關切並不在於税本身,而在於酒店將僅短暫上樓幫我搬行李、並未過夜的人當作登記客人,並據此收取住宿税。根據日本及京都當地規定,住宿税僅適用於過夜客人。雖然我理解酒店內部政策要求包括家屬在內的所有訪客都必須登記為新增入住人員,但在這種情況下徵收住宿税已超出法規允許範圍,我無法接受。
關於訪客政策:這並非我第一次訪問日本,也不是我第一次入住京都酒店。在東京和京都多家酒店住宿期間,我從未遇到短暫訪客被阻止、要求登記或徵税的情況。這種前後政策的不一致和雙重標準,是我此次體驗極差的主要原因。
作為回頭客,我對這家酒店抱有很高的期待,我希望這份反饋能幫助酒店更明確訪客政策,並避免未來客人的困擾。
最後,提醒其他旅行者注意:即便是短暫的訪客,也可能需要登記並被收費,因此提前瞭解酒店政策非常重要。
Follow-up on my previous review of this hotel and the hotel’s response:
Thank you for responding to my feedback. I would like to clarify a few key points regarding my recent experience.
First, I sincerely thank the staff who assisted me. The employees who checked me in and out during my first stay, as well as those who helped with my check-out during my second visit, were welcoming, polite, and professional. Their excellent service is greatly appreciated.
Second, regarding the Kyoto accommodation tax: I fully understand and support Kyoto Prefecture’s policy and had no issue paying the required amount. However, my concern is not with the tax itself, but with the hotel’s practice of treating someone who only came upstairs briefly to help me with luggage—and did not stay overnight—as a registered guest and charging the accommodation tax accordingly. According to Japanese and local Kyoto regulations, the accommodation tax applies only to overnight guests. While I understand the hotel’s internal policy requires all visitors, including family members, to be registered as additional guests, applying the accommodation tax in this situation exceeds what the regulations allow and is unacceptable.
Regarding the visitor policy: This was not my first visit to Japan or my first stay in Kyoto. During my stays at multiple hotels in Tokyo and Kyoto, I have never encountered a situation where a short-term visitor was blocked, required to register, or charged a tax. The inconsistent enforcement and double standard at this hotel were the main reasons for my extremely poor experience.
As a returning guest, I had high expectations, and I hope this feedback will help clarify visitor policies and prevent confusion for future guests.
Finally, travelers should be aware: even brief visitors may face registration and charges, so it is important to check in advance.