智選假日套房酒店佐拉(Holiday Inn Express & Suites la Jolla – Windansea Beach)

good..

My wife and 6 year old child decided to have a little getaway. We chose this hotel because of how centrally it’s located. Upon checking in, they realized that the AC wasn’t working in their room. They politely asked if someone can take a look. A maintenance worker came and said that the problem is specific to the room and that they should move to a different room. Upon moving to a different room on a different floor, they had the same issue. No AC. The person at the front desk told them that the hotel is full and that this is a hotel wife issue. They were offered fans to keep the room cool and was asked to open the balcony door for some fresh air. Remember, she was with a 6 year old kid, opening a balcony door wasnt a good idea. My wife checked out the following morning and asked how can the hotel make it right for their experience (the room was hot and uncomfortable to sleep in, despite having a floor fan). She was told to call and speak to the GM. We called the following day and I got a chance to speak to the worst manager I’ve spoken to. A lady who was totally rude and unprofessional. Basically called my wife a liar and said that there is nothing she is willing to do. The GM told us that the hotel had plenty of rooms that night and…. Most frustrating part… the AC issue was only in a few rooms. Most of the rooms did have AC that night. She mentioned that my wife was offered to move (for the third time) and declined which is totally false. I will never stay at this hotel.

The GM & staff were welcoming and helpful, even offering upgraded room when we checked in. The property was beautifully landscaped. The Courtyard tables let us visit and picnic with local friends. We enjoyed the pool and hot tub as well. Very nice stay!

It's an older hotel with a cute, typical CA set-up with rooms surrounding courtyards and the swimming pool. My room was very small (a standard room) and a bit musty. I arrived late and if I had the energy I would have asked to change rooms, but I was exhausted and thought I'd get used to it. I stayed 2 nights. The first night wasn't particularly pleasant but I left the window open from then on and after a while it was fine. It could have been just my room - I really don't know. The hotel is about a mile away from where most of the interesting things are in La Jolla. The breakfast was good and the staff was very nice. It's not a bad value for this area, as nicer hotels are considerably more expensive.

This was our second stay here. They were late having our rooms ready when we arrived this time. I guess they were short staffed. It wasn't terrible, but a little inconvenient. Everything else was great. Staff, room, pool, breakfast, location. Great time!

100% met our needs and expectations. Clean, updated, free breakfast, free parking, friendly staff. Perfect place to stay and surf Windansea. Even had an ocean view. Not a luxury resort, but a nice place to stay.

Enjoyed our stay at la jolla holiday inn and suites. Room was very comfortable, bathroom & shower was large and very clean. The breakfast in the morning was delicious. So many items to choose from.would definitely return and stay here.

Had a great stay. Check in was fast and easy. Room was good size to fit four of us. Comfortable beds. Clean bathroom. Only complaint from my 16 year old, was that the sofa bed was uncomfortable. Free breakfast was included and it was okay. No ocean view, but the beach was a five minute walk. Also multiple eateries and a few bars within walking distance. I would stay here again.