雷鳥度假村- 波羅角(Thunderbird Resorts - Poro Point)

Good day! Avoid room 208 they have negative energy for this Room, i think the two door front to front, the old cabinet also they have a señior ghost.

High end hotel in La Union. During check-in, welcome drinks is served. Room given has pool view. A welcome pastry was also handover upon arrival inside the room. The room is so spacious with sofa bed. Pool is huge. There is artificial tulips that lights up during the night. Breakfast spread is limited. Menu @ Olive Restaurant is very limited and pricey. Thou, quality wise its superb except on our 1st order on chicken where it's almost burnt. Outside food is not allowed, however, no restaurant is open on Monday 10PM, as such we need to go out from the property. Internet is converged even outside the room, however, globe signal in our room is negative.

The service and facilities fell far short of justifying the high price. This resort is in urgent need of renovation; everything was poorly maintained. The pool was dirty, and there was no lifeguard on duty. The swimable beach areas were also very small and rocky. Furthermore, there was an incident where our door was left unlocked. Instead of offering an apology, the Guest Relations officer, Kath Adona, insisted on an investigation, which only seemed to invalidate our experience. Having visited several places around the Philippines, I must say this resort is subpar compared to those in Visayas and Mindanao. Avoid this resort at all costs!

Pros: Enjoyed a weekend retreat at the resort. Smooth check-in process. Adequate room accommodation, despite encountering issues with the assigned room. Cons: Room had maintenance issues (faulty door and shower). Service quality was lacking, indicating a need for better management alignment. Beach lacked lifeguard presence, compromising safety. Guest service staff, particularly Cath, exhibited rude behavior and lacked apologies for inconveniences. Facility maintenance was subpar, with cracked elevator floors and buildings in need of painting. Pool area showed signs of neglect, including missing tiles and cracks, highlighting the necessity for maintenance to ensure safety and aesthetics.

The room is indeed spacious, but the resort is overpriced considering its amenities and overall appearance. Paying over $200 for a dirty pool, unclean toilets, broken elevator, and poorly maintained facilities is disappointing. The staff, apart from the nurse on duty, were not accommodating. It's puzzling how some guests rated this resort 3 to 5 stars when it clearly deserves a 2-star rating at best. This experience feels like a total rip-off.

The main attraction is the Beach and pool which have been neglected over the years missing tiles unused bars etc also the general public can come in and use the facilities for a small charge The Beach is covered in stones and rubble the showers don’t work so you can’t rinse the sand from you on the beach considering the price we paid there is a lot better places to stay for less money,on arrival we reported the bath in our room wasn’t working there was no follow up luckily there was a shower in need of tiling and no hot water,I we accidentally knocked a glass of our bedside table which we were charged for I am sure this wouldn’t have happened at the bar.The food was average and overpriced