拉斐特石油中心拉昆塔温德姆酒店(La Quinta by Wyndham Lafayette Oil Center)

Enjoyed stay

Fine

We were not informed upon checking in that there showers weren’t working because of the weather. The manager told us after questioning him that “we were welcome to call the property before checking in”. We immediately checked out and got a refund. I’m disappointed because of management!!

This is a really nice and very new hotel that is most comfortable to stay in and has a very good breakfast in the morning.

The hotel location was very convenient. Check-in was quick and the staff was great. The only downfall was the loss of water pressure while I was showering the last night. To the hotel’s defense, there was horrible freezing cold weather that may have cause the local water system to act up. The breakfast was good too.

The bathroom floor had been newly tiled but apparently the new floor had high spots because the bathroom door could not be closed It was half open towards the tub/ shower and could not be moved either direction. This made the bathroom not private and also hard to get in and of the shower. Also the toilet seat was broken.

We have stayed at many LaQuinta’s and this is one of the best. Clean, comfortable and very conveniently located.

False advertisement. The official public offer on *******.ca stated there is a heated pool. In fact the pool, located inside the building didn't work because of broken heater. There was the note on the pool room informing about the problem. Because the pool was the main reason why we choose that hotel we politely asked for refund. So we could book the proper hotel. Unfortunately, when we contacted the hotel clerk, she told us we have to contact *******.ca directly, since the hotel does not manage the website. We did contact the *******.ca . The ticket was created. No resolution so far. To make things worse ******* clerk "Nana" required to prove that the heated pool really didn't work. I spend many hours to prove that the pool was not in the promised service. Not the solution I expect from reputable company which stands behind their service. Funny things somebody at the hotel a couple hours later changed the note to " the pool does not work because of "unexpected low temperature". Heated pool? Both hotel and ******* clerks called me a liar. In fact that issue totally ruined my honeymoon trip so I have to cancel leftover trip and return home loosing decent amount of cash.