My boyfriend and I stayed here for a couple nights in early July, 2021. Given the last-minute nature of our reservation (during high tourist season, no less), the staff was very accommodating and helpful. Unfortunately, we had to return home to Oʻahu a night early because of a family emergency, and while I understood the refund policy, given the situation - requesting a partial refund did not seem totally absurd (we even offered to help clean the room so that it could be booked that same day!). When I asked the owner, Sherry, for the refund, she said she understood and would do what she could. I never heard from her again. I called to follow up multiple times after that, and she was always busy. Reception assured me each time that sheʻd call back, but of course, she never did. Given that Sherry drove a Tesla, was very well dressed, and had just come back from vacation in Mexico when I met her, I know she wasn't hurting for cash (and, as I said, it was tourist high season, so I know the placed was booked out). The refusal to refund in light of a family emergency felt pretty gross and money-grabby. Based on this experience, I'm not sure I'd recommend Old Lahaina house.
翻譯