盧塞恩酒店-傲途格精選(The Hotel Lucerne, Autograph Collection)

地理位置優越。酒店很小而且價格過高。房間還可以。非常有趣的房間裝飾。

Nice staff and service.

我在飯店的住宿體驗絕對棒極了！客房佈置精美，並配備各種舒適設施。從豪華的床到現代化的設施，我感覺就像在家一樣。早餐很棒，有很多美味的選擇，讓我的一天有了完美的開始。該酒店真正的特別之處在於其位於市中心的位置，但周圍環繞著鄰近公園的自然寧靜。早上，我一打開窗戶，呼吸新鮮空氣，就能聽到鳥兒嘰嘰喳喳的叫聲。我在盧塞恩逗留期間的一個特別亮點是 La Cucina 餐廳的食物，非常棒。我喜歡以黑松露義大利麵作為開胃菜，並以羊排作為主菜。太棒了！至於甜點，我請了自己一份美味的提拉米蘇，真的很好吃，但是馬斯卡彭起司有點太多了，手指餅乾又太少了，不適合我的口味。服務非常有禮貌而且快速。總的來說，我強烈推薦這家酒店。對於尋求奢華、舒適和熱情好客的遊客來說，這裡是完美的下榻之地。我等不及要回來了。非常感謝整個團隊的熱情入住！

我更喜歡寫正面評論，但不幸的是，我不能為這家酒店寫正面評論。我希望您的回饋能夠被視為建設性的，以便為未來的客人做出改進。前台的人很友好，樂於助人，但房間設計得很差。設計師被吹捧為酒店的一個賣點，但遺憾的是，設計並未包含讓客人感到舒適的房間的功能。光線太暗了，我們通常會使用 iPhone 的手電筒。桌椅對於桌子來說太低且不可調整。椅子很重，沒有輪子，所以不能輕易移動。桌子旁邊沒有USB埠。桌子附近的插座靠近地板，不方便插入筆記型電腦。網站上的圖片顯示睡眠區和工作區是分開的，但這不是我們住宿期間房間的佈置方式。他們沒有為客人提供自己的無線網路。他們使用 Luzerne 寬頻無線網絡，這對我來說似乎不太安全。

Great service from Mara. From the minute we walked in until we left she made us feel special. The location is good. The room was large but dark. The only thing that was disappointing was the gentleman on the front desk that told us to go downstairs to the restaurant for dinner. Not sure why he would suggest it. It was full of gnats and we could not eat because they were everywhere. I asked him if he knew afterwards and he said yes. Still don’t understand sending us there knowing we would have issues with all the gnats.

Stayed two nights the staff was very friendly and the location is in a quiet neighborhood about 10 minutes from the train station. Short walk over to old town Room was very large and well appointed. The only bad thing was the lighting as not very good and the windows did not have blinds or drapes which made light at night a little bit of an issue Overall great location and staff with a large room with some quirks

The management has no integrity. Due to a verified death in my family, we requested a refund; they were the ONLY management that absolutely refused. When I attempted to reschedule for a week later, they claimed they had no availability; this was a blatant untruth. I went on the app and booked a room; when I informed them of their inaccuracy, they claimed that I had been lucky (verbatim). They got the last laugh when they charged me 1900 francs (yes 1900) for my final night when other adjacent properties were charging 400 francs. Lastly - importantly - they have no fitness center ( you have to go down the street to one of the hotels that charge less). Further, their restaurant is in the basement; it has no view and no ambience whatsoever. Horrendous.