羅塞花園酒店&河畔SPA(Rothay Garden Hotel & Riverside Spa)

The staff make this hotel somewhere you will want to return to. Very friendly, nothing is too much trouble. The hotel is clean, modern and comfortable. We will definitely be returning. Special mention to the reception lady who checked us in and the tall gentleman who served our breakfast, who both went above and beyond.

可愛的酒店，規模雖小，但工作人員非常友好，非常熱情。水療中心很小但是很乾淨。唯一的問題是，無法阻止身體噴射淋浴中的水濺到地板上。一個小問題。房間很漂亮，有陽台，可以看到河景。如果您難以入睡，那麼水流的聲音可能會有所幫助。我們睡得很香！身為早餐迷，份量不合我的口味，當我要水果和優格時，只有水果盤來了。坎布里亞早餐是一切之一，儘管品質非常高，但荷包蛋做得很完美。為我們辦理入住和退房的工作人員非常友好，讓我們感到非常受歡迎。我們會回去，而且可能很快就會回去！

地點很好，餐廳和花園很漂亮。我們的房間很糟糕，地毯髒了，浴室天花板和瓷磚上發霉了，油漆磨損了，未完成，總體潮濕，而且由於我的妻子患有哮喘，所以房間並不理想。沒有保險箱，沒有冰箱，還有兩塊兩便士硬幣大小的免費餅乾，每晚 185 英鎊。水管的噪音會持續幾個小時，如果你想在房間裡喝點酒，需要支付90 英鎊的費用。雙人床是兩張單人床拼在一起的，一點也不舒服。沒有使用水療中心，因為我們必須與其他人共享另外3個房間，與廣告上的房間不一樣。

可愛的酒店，漂亮的房間，但考慮到這是他們的豪華套房之一，有點舊，沒什麼大不了的，但只需要一點維護，花園露台區域真的很好，特別是因為它與我父母的房間相連，我們可以在外面喝茶。注意房間開瓶費！

我沒有得到預訂的房間，並被告知升級為套房，但我特別不想住在這個房間，因為它是一個經過改造的閣樓，天花板很低。 話雖如此，我必須說工作人員很棒，並竭盡全力來滿足我們的需求。 然而，住宿期間最令人失望的是餐廳的食物，尤其是晚餐時。直到我在餐廳吃飯並不得不退回其中一道菜時，我才意識到自己的廚藝有多好。食物無味，有時甚至無法食用。

We were upgraded on check in. Room was spacious and comfortable. Bed was two single mattresses together but mattresses had hard edges which made bed a bit uncomfortable- a topper could avoid that. We did however generally sleep well. Breakfast was excellent . Spa faculty great to unwind after a day on fells

美妙的情人節/生日之夜。 Butter Crag 房間享有河流和周圍丘陵的壯麗景色。工作人員對任何問題都很出色。

The Hotel facilities was very nice and beutiful. Restaurant outstanding. However the room was very far from good. We had a temparature of 25C and there was no AC. No AC was not informed when booking the reservation. No minibar, front desk told me I want cold drinks I had to buy at the bar. Several parts of the room have very low ceiling that you keep hiting your had. Please keep in mind I am only 1,58.

We chose this hotel based on location and also the rating it was given and bearing in mind it was our honey moon I have to say we left very dissapointed. At first it appears that the service is very good, lots of "have a nice day" etc or as I like to call it the icing on the cake! Only problem being that they haven't got the cake right yet... Every morning at breakfast something would be missed, they would bring you tea and coffee however you had to ask for milk or they would bring you toast but then have to ask for some butter. On my second breakfast of a cumberland grill I had no black pudding on my plate but other customers did. We had room 11 at the top of the stairs, the cleaners love to put all the dirty linen outside your door so you nearly trip on it on exiting your room. Very little thought to the impact on your guests. I could go on and all of the above is very disappointing but what really took the biscuit was finding a pair of someones extra large briefs left in the wardrobe which I find absolutely disgusting. I get people leave things by mistake but then is it not the staffs job to check and clean the rooms properly for the next customer?? We brought all of the above to the attention of the staff on reception with little comment or desire to apologise. This is not a cheap hotel so feel very disappointed that my pretty simple expectations where not met. Clean and Good Service