Crowne Plaza 克利夫蘭機場(Crowne Plaza Cleveland Airport)

Our one night stay here was disappointing. First of all, the front desk clerk did not tell us that our room looked out on a very noisy, huge air conditioning unit. By the time we realized this we were settled in the room and after an all day drive were in no position to move. Refrigerator in room was also noisy and room carpet was dingy. Bathroom tap water reeked of chlorine. Bed and bedding OK and location is good. We won’t be back.

Help was fine, Property is old and in need of upgrade. wallpaper torn, hole in counter top. handle falling off dresser. Then a bedbug bit me on first night. We left after one night of a 3 night stay. This is the third time in 10 years I've experienced bed bugs and all three were IHG properties. All older properties. I know bed bugs can be at any property but for me, three strikes and you're out.

Was expecting a Crowne Plaza hotel to be clean and updated. Had to change rooms because of the bed and air not working. Second room was the bed was awful. Worst night sleep ever. UPSIDE- STAFF WAS VERY FRIENDLY AND ACCOMODATING. IT IS THE CORPORATION THAT HAS LET THE HOTEL NEEDING MAJOR UPDATE

I checked in on 4th of July weekend. Book a king size room for my friend and I. The smell of the hotel was very bad. And the hallway was as of it was attempts to mask it with very smelly cologne or room spray. The room was not the correct room I reserved and was wheelchair accessible. The bathroom was dirty, specially tub. I went to the front desk to complain and was told by TINA that there were no other rooms available. I insisted on a refund. I was told she’d pass along my info the the supervisor who she’d have call me back the same day and never heard from anyone! I had to end up calling hotels myself and they attempted to call the hotel (because by this point, I was charged for one night that I didn’t even stay). The hotel supervisor told them that they wouldn’t allow a refund because I didn’t want to stay in another room they had available which WAS A LIE! I was told specifically they had no other rooms available. Horrible hotel and horrible lying staff!

Crown has a great front desk crew!! And dinner in the dining hall was great, as was the service. Also, chose this hotel because shuttle service to the airport was provided.

Always stay here night before flying out of CLE. Very clean rooms. Great staff and like that a restaurant/bar on premise. Just a short drive to airport.

The airport shuttle had limited availability. Before booking, be sure to check.

The beds were fabulous and the restaurant was great. Will stay there again