We were not given the room we paid for and were told they were fully booked and no other rooms available. Sarah the manager at the front desk was terrible and ruined our check in experience. Our room had absolutely no view even though it was advertised that it would, it smelled terrible and incredibly outdated, our fireplace wouldn’t stay lit for more than 5 mins and maintenance had to come up over 3 times to fix it and still barely worked, our bathroom lights went out on our second day and the TV didn’t work. Overall, underwhelming experience for the price we paid especially since the hotel requires that you stay a minimum of 2 nights during the week. We drive to Vermont yearly for the fall foliage and have stayed at this hotel twice before because our experience was much different to this one. However this will be our last time staying at this establishment.
翻譯