Homewood Suites by Hilton Lancaster

Stay was ok,ice bucket didn’t have bag for ice,had to get it from 3rd floor ..when I did get it ice machine 3rd Floor not working,ist floor ice machine not working either. Only second floor.. somebody old food left on freezer.. I think the place need renovation..when I talked front desk about issue they are not very helpful or offer other ways

We were told, upon arrival, we were on the 3rd floor, some distance from the front desk and the elevator. I ask the attendant where the carts were, because we have disabilities. She said she had no idea, that i would have to go around to the exits to look for one. I kid you not! I ended up having to schlep 5 loads up and down 4 flights of stairs.

This stay was super uncomfortable, very dirty, bed bugs , bed stains, molded shower, urine smelling carpet and bathroom. Please see photos I have attached. We paid for a suite but was not able to use the front bed because of how filthy is was so some of the children slept sleeping up.

When I went to check in, there was no one at the front desk. I waited a good 7 min before someone finally came out. When asked for extra towels, I was told to wait until 9 because that's when housekeeping staff comes in. Probably wouldn't stay here again.

We enjoyed our stay here loved our suite everything was so nice and clean comes with a living room and a kitchen even dishes pots and pans everything felt like a home we will be coming back again soon definitely recommend

Hotel room clean and good friendly service. Breakfast was so so. Basic breakfast. Pillows we so lumpy like they were old and washed a bunch. Our room was right by the basketball court and people played till 11 one night and 12 another. They were a large loud group. The second night they had super loud music till 10:45 then I called the front desk. They turned off the music but we’re still loud. Stay on the opposite side and I am sure there is no noise.

Starting from my check in everything was easy straight forward took me like 5 minutes to do so. Staff was friendly and didn’t mind to help really easy to get around and so close to shopping g centers and food. Great place

It is a perfect location to see our family. The hotel is reasonably priced and accommodations were satisfactory. We plan to stay at this same hotel next month.

The Hotel was comfortable and spacious. The staff was extremely friendly and helpful, enjoyed staying here.