TTracing the TraceysThe hotel was so accommodating and helpful. We booked the large room because in the app it says there’s 2 king beds in it. As a group of 3 we were beyond excited thinking we would have so much space. We were disappointed to find out it’s only one king bed and there’s no way we can have additional bed due to the restrictive space of the room. Thankfully the medium room has 2 full size beds and the attending staff suggested it to us. Although it’s a downgrade, the room didn’t feel like it at all. It was still roomy and spacious and didn’t make us feel claustrophobic compared to the large nest. It doesn’t make sense, but the medium is bigger than the large 😆😅. Overall, we enjoyed our stay. They really compensated us and didn’t charge for the extra meal since only 2 meals were supposedly included in the booking.
訪訪客Excellent hotel in central Bacolod. Spacious room with excellent facilities. Clean throughout. The breakfast was more than adequate. I have already booked a room for my return journey.
TTaehyungshieThe place was good. However, accomodation wise, it was stressful. The owner of the unit did not provide us the room number so the front desk personnel had to scour all sources to find the right unit. It was not organized properly and owner did not communicate prior to our arrival. We had to get the keys from a locked mailbox. So imagine the hassle and difficulty of reaching out those keys and keycard which were not inside the pouch. It was stressful.
The first thing that greeted us upon entering the unit is a broken mirror on the table, incorrect wifi password and complicated door locks.
We had to ask the receptionists downstairs for the owner's contact number so that we can have a wifi access.
Lastly, we hate it that the pool is only open from 6am-9pm. I mean, can't you make it accessible until 11pm at least for some guests prefer to swim late in the night.
Overall, it was an okay experience. Will come back but will not rent tge same unit because the owner is irresponsible and inconsiderate. We wanted to de stress but checking in was not smooth sailing given the fact that it was expensive but paid beforehand.
P.S. Please tell the owner to be give extra care to the guests and not be a burden.