Their desk closes at 2000 (8pm) and we realized we weren't going to make it before that time. No problem! The owner and staff were very helpful in sending us a code with detailed instructions on how to get in. We had also booked a parking spot in their garage below the hotel, which we were able to access as well. Small garage but perfect for a normal sized car and very convenient - just read their instructions to make sure your vehicle is not to high for it as it has an electric lift system. All staff were very friendly, responsive and helpful. Made great recommendations for sights and restaurants. Rooms were nice and plenty of space for us. They're not huge but had everything we need and the hotel is walking distance to the main sites and night life. Would definitely stay here again!