When lost our family home due to a house fire I made the mistake of trusting this hotel for a local extended stay. Two teenage daughters a wife and I all starting over with nothing but the clothes on our backs chose the Hilton brand in our time of despair. A brand I choose over 200 nights a year for work and a brand we chose for a family trip to Mexico in November of 2022. I booked the first 10 days on my Hilton app. myself thinking “I’m not just going to any hotel…I’m booking with Hilton” I had to undergo foot surgery for an injury sustained in the house fire and this hotel fails on accessibility. Early in the 21 day stay the renovations/issues were somewhat tolerable as it was obvious that the hotel is undergoing a renovation. But shortly lack of parking security lighting, broken ice machines, broken elevators and only offering laundry only on the 5th floor made this stay very frustrating and challenging on crutches. By the end of the 3rd week we began to achieve some rhythm of “normal” life as the kids were back in school my wife and I were each on track to complete a full week of work. But all that changed as I was locked out of the room today at noon only to find that my family and the handful of items we had replaced in the past three weeks were all expected depart the room ASAP. I believed the reservation to be 11 days away on June 1st when we move into our rental house. “Nope… the temp housing agency never sent the right paperwork and we sold the room” was the response I got at the front desk. Unbelievable I thought as I had to cart 10 loads of stuff with a broken foot up two flights with sporadic elevator availability because of incorrect paperwork! Youngest daughter and wife both raced back hotel having left work and school early. As soon as we can get in competitor’s extended stay we are done with Hilton entirely. I am angry that I supported this brand at the highest level for decades and it has let me down in such epic fashion in my family’s greatest time of need. Staff were cold and rude as they offered shallow apologies but no help or solutions. The clearly incompetent General Manager actually required I hobble the 200 yards back to the room on crutches to get a form of payment before he would give us the new room keys for the 2 new rooms we were bumped to from our previous 2 bedroom suite. Upon my return he told me they had sorted out payment with insurance/agency. Unless you have lived through the loss of everything in a house fire it is difficult to explain how challenging every day life can become after a fire. We have now been further displaced and divided by this hotel’s thoughtless leadership.
若想要遊覽普魯士王,費城福吉谷/普魯士王購物中心萬豪SpringHill酒店將會是一個不錯的的住宿之選。從酒店很方便到達諾里斯敦交通運輸中心,僅有6km距離。包括The Justice Bell、Valley Beach和Valley Forge Convention Center都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點,包括St. Sophia Greek Orthodox Church、Washington Memorial Chapel和The Club at Shannondell,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有熨衣設備和空調,讓您感受到更加貼心細緻的入住體驗。浴室內提供吹風機,讓您感受到賓至如歸的享受。您可以在大堂吧點上一杯,在優雅的氛圍中小酌一番。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Hibachi of Valley Forge(日本料理)、Legal Sea Foods - King of Prussia(海鮮)或Cantina Laredo(拉美料理)品嚐下一流的推薦美食。旅客可以在閑暇時間去酒店的休閑區,提升健康幸福感。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。