No air conditioning or any type of fan to circulate air. Either heat or nothing. Room was on inside facing pool second floor and was about 90 degrees in the middle of winter. There was zero ventilation in the room because the bathroom fan did not work and there were no windows. Only way to get air was to leave door open. I was given a box fan but that doesn’t help much when all it does is recirculate the stale l, hot air already in the room. They are aware of the problem because they have a bunch of box fans. Our door had no dead bolt latch and I informed to front desk. Never got fixed. Everything was very dirty, dusty, unfinished. They closed the pool on the weekend, which was main reason we were there. I had two rooms. I asked for a refund or to be switched yo another hotel and they refused. ********** tried to reach the hotel and speak with them but was unable to ever get anyone on the phone. As people were checking in I heard them ask about pool hours. Front desk told them hours but failed to mention the pool was closed. I informed the nice couple before they paid knowing that they wouldn’t give any refund and the people wouldn’t know until they had their money. A few of the front desk were very sympathetic and understood what was happening, but manager and owner that he supposedly spoke with were not. I’m guessing they get people wanting a refund as soon as they step in their room, betting it happens so much that owner just tells manager no refunds
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