拉佩經典所庫斯酒店(Original Sokos Hotel Lappee)

заселились быстро. утром завтрак был не сильно разнообразный, но вполне вкусный

The hotel is under reconstruction,parking complicated. Don’t go there, if you don’t like to live in the mall and walk outside to your hotel room! . If You want go to your hotelroom, you have to walk outside. Anyhow pricelevel is normal 145 euros/night !! No nice dinner - no service in the restaurang.

I stayed in this hotel for One Night. The Room was small and the bathroom was very small. The toilet Seat was not attached to the floor which was bad. The location is Good within a shopping centre and in the city centre. I thought that the hotel breakfast was Good, but quite sp**** compared with many other hotels. Everything was Good and I enjoyed it.

Ihana juuri remontoitu kerros ja ihanasti sisustettu huone. Loistava aamupala ja vallan ihastuttava henkilökunta. Uimassakin tuli käytyä, oli juuri sopiva. Saunaa ei testattu, mutta uskon myös sen olevan hyvä. Tänne tulen toistekin!

I stayed in this hotel for one night, room 3010. I have stayed there a few times before and it has always been very good for me. Prior to my arrival, I had asked for a room without a feather lamp, as I am allergic to those and from a previous visit I knew they have those. Already before my arrival I got confirmation that this request has been taken into account and the room was very good for me. There was nothing to cause me allergy and cleaning had also been done well. The hotel room was large enough and there was enough storage space as well. There was also enough space in the toilet/bathroom for me and the shower functioned well. I also found the breakfast to be excellent, as usual: local varieties and extensive selection. Service was good and the location is convenient in the city center. The room was peacefully quiet during the night. If ever back at Lappeenranta, I will definitely consider this hotel again.

Ystävällinen henkilökunta ja siisti, moderni huone. Hotellissa ilmeisesti kahdenlaisia huoneita; vanhoja ja uusia, joista me päästiin onneksi uudempaan. Plussaa tilavasta kylpyhuoneesta, mutta pieni miinus poraamisen äänistä, joita kuului pariin otteeseen sekä lauantaina että sunnuntaina. Aamiainen oli perus hyvä ja sali oli riittävän suuri, eikä tuntunut ruuhkaiselta. Ainoa, mikä vähän epäilyttää on hintalaatusuhde. Lappeessa ei sikäli mitään valittamista, mutta kyllähän liki 170 euroa yöstä on aika suolainen hinta ihan perushotellista :D

We drove to this hotel in the evening and found a free parking spot just a minute’s drive away,But as we had a lot of luggage to carry, we decided to drive to the hotel entrance which was through their paid car park - one so tight, it was impossible to exit or enter the car without banging against the neighbouring car doors. We asked the lady at the reception if we can park outside but she informed us the only other options were to drive to the neighbouring mall’s paid parking or park 15 mins away. The latter option we knew was not true as we had just pulled up in a free spot outside. Nevertheless, we were too tired from our drive and decided to leave the car overnight at the hotels’s car park, hoping to find it scratch free next morning. Anyways, the receptionist then went on to check us in and “very helpfully” mentioned that breakfast was until 11:30am next morning. Both of us were pleasantly surprised and confirmed with her it was indeed available until 11:30am. Next morning , we went down for breakfast at 10:30am to be informed that the restaurant stops serving breakfast at 10am. We went to the reception to confirm this and they advised the same. There were 4 people that morning at the reception and only the lad remembered to apologise for the error. As we turned to leave, the 3 ladies started giggling and burst into full blown laughter even before we were out of earshot. I had to turn back and check if this was really happening and they were indeed laughing at us, and they were. At checkout, one of them asked us if we enjoyed our stay, apart from the breakfast incident. I did ask if the hotel was full since we were given the room furthest away from the lift (we couldn’t help but notice the distance with our 2 huge check-in bags and handbags), to which she responded there are rooms farther away on the next floor. I said I suppose those rooms are allotted when the hotel’s running on full capacity and left. To summarise why I considered the stay a bad experience, 1) wrong information was given about car park 2) unnecessary and incorrect information was given about breakfast (we normally get to breakfast at 9am) which makes me wonder if this was out of pure malice 3) unprofessional staff at the front desk generally who need to be given a refresher on customer service. We are thankful that we drove around Finland after this mishap to experience excellent customer service at all other hotels, otherwise we’d have left the country with a level of bitterness.

Kätevä majoitus keskellä kaupunkia.

Provided incorrect information regarding breakfast times while checking in which resulted in us missing the breakfast. When we complained to the reception in the morning, they apologised but as soon as we left they started laughing. Terrible attitude of the reception staff - give it a miss if you have other options.