The reception staff here were horrible. So so so rude. Especially Samuel and Alicia. I was annoyed one day that I was told I had to pay €15 for pool towels per person and asked why I wasn’t told at check in. Alicia looked at me like I had 10 heads and didn’t answer and asked did I want them or what. Samuel kindly screamed at me to put on my
Mask after I dropped it just to ask a question even though he was standing more than 2m away from me and behind a screen. He then shouted at me again when I was going the wrong way to breakfast after him giving me directions. Upon check out the receptionist screamed after me for €2 which I didn’t know I owed for having a pool towel. The only nice receptionist I dealt with was Andy. He should train the other staff how to deal with guests. The photographer Simone was amazing! He had such good energy, always happy and smiling and was happy to deal with kids and adults alike. Such a lovely man! Also the lifeguard was so nice and helpful as was the bar and restaurant staff, Antonio and tino to name a few, but they seem to never go home! Cleaners also were brilliant and kept the rooms and hotel spotless. I requested a double bed in my room but didn’t get one on arrival even though it was available. I complained and was contacted half way through my stay about changing rooms but was too much hassle then. The location is brilliant, pool area and b/fast is nice. Has a small playground and indoor play for kids. Indoor pool is €15 per session.
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