Checked in for our stay and was greeted with a very friendly front desk staff. Reserved 2 rooms. At midnight my older children in the second room woke me up because they had found bed bugs! When they alerted the night staff at the front desk they were told to ***** their own beds (she didn't have housekeeping) put the sheets in a bag and remake their beds with fresh sheets! When I called and informed her that's not how bed bugs work, she replied rudely "I know how bed bugs work ma'am, there's nothing I can do tonight. They'll be fine." We will NOT be returning! And if changing the sheets is all they do to rid the room of bed bugs, I don't think anyone else should stay here either! ******* was quick and very helpful in getting my refund for the stay.
翻譯