拉斯維加斯席爾弗頓村凱悦嘉軒酒店(Hyatt Place Las Vegas at Silverton Village)

Checkout is at noon. Five minutes after I returned from breakfast, a strange man bolted inside the room while I was sitting on the toilet and my daughter was lying in bed!!! He mumbled something and then walked out. I got up and ran to the door to look out the peephole. I saw a housekeeper woman leaning against the wall. I opened the door to ask her if she’d seen a man enter our room. She replied in a nonchalant, surly tone “ yea, it was the house manager.” I was livid!! I asked if it was customary to enter a guests room WITHOUT KNOCKING 2 hours prior to checkout. She just stared at me. It was only 10 a.m., checkout was not until noon, the man DID NOT KNOCK, and after walking in on us- he didn’t bother to identify himself or apologize!! I immediate called the front desk to report the issue. They said they’d tell the housekeeping manager, and at checkout I was offered 2 free bottles of water!! :( This clearly was a joke to them. With all of the robberies, sexual assaults, and sex trafficking occurring these days involving hotel stays, Hyatt needs to take the safety of its guest, especially women, much more seriously. I will NEVER stay here again. This incident scared the life out of me, and my daughter, who is expecting a baby, was scared stiff. I expected to hear from management about this with some sort of sincere apology, but nothing …. This was serious!!

What a great surprise! The perfect spot if you are looking for a quiet, modern and clean place to rest and sleep. Also, their staff are lovely and always willing to help. 10/10

JULIE Your morning girl who works from 6 to 2 AM is phenomenal She goes above and beyond her call of duty Julie made our trip rather easy for myself and my family and went beyond what she needed to do to make it a simple visit for grandparents and grandchildren to come together. I would like to give a big thank you to Julie

Hotel was nice, but was really disappointing when we came to check in we were early and they wanted to charge us $50 to check in early!!! Seriously!! That’s ridiculous!!! I don’t know if it’s a Vegas thing but that’s wrong!!

Clean..staff is nice…room is small w very noisy air conditioner that disturbed my sleep…complimentary breakfast is very good…I would not stay here again just because of the noisy air conditioner.

Thin walls could hear door slams all night long. AC did not work well. Bottom of toilet was leaking. No danish in buffet

Beautiful property. Inviting fresh and current design. Love it. Only problem... i didnt look far enough into pet non refundable deposit and was surprized to find $75 non refundable for 2 nights with 5 pound dog with her own enclosure. Just be aware before you book.

Great hotel. Parking and getting in and out was easy with the extra baby stuff. Hotel was clean, staff was polite and was able to get hot water in the lobby for a night tea. Breakfast was good. Keep up the great work Hyatt.

Check-in was 3 o’clock. I tried to check in early at 2:30 they said I could not check in until 3 o’clock. They asked me for my number to notify me when the room would be available. I sat in the lobby till 345. Then I went to the counter and asked if my room is ready and they told me it was not. I had a business meeting at 4 o’clock. I did not get a shower and had to change my clothes in the parking lot. They called me and notify me my room is ready at 4:30.