維德拉祕密套房酒店

All the inconveniences of home, only on vacay. We wanted to love this secret suite, but unfortunately it leaves a lot to be desired. The view is incredible. Communications from the front desk were responsive and kind. However, the amount of issues led us to desire the comforts of a real hotel room. We arrived to a pair of men’s boxer briefs on the floor in our closet and hair around our tub. We reported both and housekeeping cleaned the bathroom and emptied the trash where we threw away the boxers. On the first day, we also reported that the handle for our toilet required holding it down for an extended time to work. By day three it was no longer operational and finally replaced after another report to maintenance. We reported the dishwasher wasn’t functional on day one. When we returned, it had been run by a maintenance worker, but the soap never dispensed. The second maintenance person confirmed it was broke and required replacement. On day three, tired of handwashing our own glasses and coffee cups, we requested more and were informed by another service worker that they had reports of the broken dishwasher several times, but it requires replacement authorization by the owner. The furniture is worn and fingerprints and scratches on all the metal and glass throughout. With much needed upgrades this could be a great suite.

The suite is fantastic - good location and overlooks the Bellagio fountains and The Sphere, which is beautiful to see at night. Valet parking was included, which was great. Staff were helpful, friendly and very polite. The only disappointment was the lack of dishes and cutlery in the kitchen. We needed to call housekeeping for them, and they only provided plates and bowls - no glasses or coffee cups, and the cutlery was plastic. For the price and quality of the suite we would have expected better in the kitchen. Regardless, we would stay here again.

The room was terribly dirty with hair and fingerprints everywhere.