拉泰Le Mas de Couran附近酒店

當我嘗試預訂這家位於法國蒙彼利埃機場的宜必思快捷蒙彼利埃機場世博園酒店時，可以撥打美國的電話號碼進行預訂。我和服務生交談過，服務生一開始表現得非常尊重和冷​​靜。當我提供了所有銀行和帳單地址詳細信息並支付了兩個房間中的第一個房間的費用後，服務員讓我等一兩分鐘，當我們繼續談話時，他說第二個房間的價格上漲了5 美元，這是飯店正常的價格政策。到達酒店後，我向接待處詢問價格政策波動的情況，因為他們駁斥了這種可能性，因為價格變化可能每天都會發生，但不是一天中的任何時間（特別是因為您已經開始預訂，因為客戶無法知道訪問價格表）。當我收到收據時，首先，我的帳單地址位於美國，居住在英國，我的地址也是如此（儘管我已向服務員提供了我的所有個人資訊）。服務的價格事先並不清楚，我最終支付了 87.24 美元的 27.76 美元的巨額費用，而房間的實際價格僅為 59.24 美元。總而言之，我感覺自己被騙了，41 歐元的價格，食物看起來不新鮮而且燒焦了。除此之外，我還嘗試聯繫酒店和預訂的代理機構，但根本無法聯繫到他們。相當令人沮喪。未來沒有計劃使用他們的服務。

We all look for a hotel to provide a complete, pleasant experience. However, when you “sort through” the component parts of a stay, the single most important part of the stay has to be the importance of a comfortable, good night’s sleep. This hotel advertises, on its website that it has air conditioning. When you check in, you read that the hotel prides itself in providing a 19.5 degree Celsius temp for a great night’s sleep. We had been staying on the Mediterranean coast, but would have been required to arise at around 2 AM in order to make our flight the next morning. We decided on this hotel, because of its nearness to the airport, providing us a connecting flight to Paris. We found it on TripAdvisor and other sites as well. We called and made our reservation. When we arrived in the room, it was very warm - 25.5 Celsius. It’s completely understandable that they would not want to spend the money to condition the air in rooms that are not occupied. We turned down the air as low as it would go at around 5 pm and waited in the room for two hours - the restaurant did not open until 7 pm. The temp had not come down any at all in the first two hours, but it was the heat of the day. After arriving back in the room after supper, the room was still 25.5°C. The sun was still up, and it had been a very warm day. Once again, I gave them the benefit of the doubt. We tried to go to bed, but the temperature never came down. At around 1 AM when the temperature was still 25.5°C, I called the front desk and told the young man that the room was not cooling and we desperately needed to sleep. He asked me if I correctly set the thermostat device and I told him that I was quite certain I had. He was concerned that I might not be understanding the device, so he asked me to come downstairs where he could demonstrate the procedure for setting the temp at the lowest level. I got dressed and went downstairs, and after he explained the procedure to me, I advised him that that is exactly what I was doing. This young man was very polite and told me he had no choice but to give us another room. We switched rooms and the new room was at 23.5°C. I turned it all the way down the moment we walked in and within 20 minutes the temperature had gone up a half a degree - probably from being opened up and disturbing the air with hallway air. It never went down. We were completely miserable. The lack of rest made our Paris flight and the subsequent trans Atlantic flight to Atlanta very tiring. Perhaps the outside temp was unseasonably warm (I don’t know). However, if a hotel doesn’t supply its hotel with enough air conditioning to cool the rooms for customers during the warmest months of the year, it either should not advertise Air Conditioning or should shut down and not sell rooms during that period of time. They made the business decision to under air condition their building. They should be honest enough to tell people that they cannot cool the rooms. The young

房間適合付款,,,紙,室外面的一切,都可以淨,可以用,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

給我們辦理入住的傢伙很棒,非常樂於助人,很友好。他非常好,特別是點晚餐時。他讓我們的stas如此愉快。酒店和我們的房間都很好,很乾淨。總的來說,我們很開心,很滿意。謝謝

非常快的房間,很舒適。強烈推早餐。精心的設施,但適合我入住

Accueil chaleureux et souriant des réceptionnistes, très bonne ambiance dans l’hôtel, les chambres sont très propres et l’emplacement est idéal dans le centre ville. Rien à redire, très bonne expérience, je reviendrai ! Une nouvelle adresse à ne pas manquer sur Montpellier, je ne peux que vous la conseiller. Merci encore pour ce séjour

La chambre était propre et bien équipée mais mériterait un peu d'entretien notamment au niveau de la salle de bain (chasse d'eau qui coule en permanence, pomme de douche qui fuit au niveau du tuyau... Pas bon pour la planète tout ça). Le matelas était bon. L'hôtel est assez calme si votre chambre donne côté parking mais un peu bruyante côté rue. Le petit déjeuner est bien fourni. Le responsable de l'établissement pourrait se montrer un peu plus aimable, avec les clients comme avec le personnel.

We recently spent 4 nights here before going on to our main holiday destination in Cap D’Agde. We have stayed here before in similar circumstances. The hotel is clean and has everything you need. The staff, both at the reception and the housekeeping staff, are friendly and efficient. We had a great stay. This time our room was on the ground floor which suited us perfectly as we both have slight mobility issues. We hadn’t booked to have a wet room but we did appreciate not having to climb in and out of a bath to have a shower. The bed was very comfortable and the housekeeping staff watched for when we went out and tidied the room, changed the towels etc. When we came back the room was lovely and clean! We do speak a little French but the reception staff were happy to speak to us in English. We will most definitely stay here again - it made a great start for our holiday in France.

Hôtel très bien situé, préférez une chambre vu sur mer car un peu bruyant des 4h45 car ramassage poubelle/ nettoyage des rues...) Personnel très agréable, très bonne literie et calme dans l ensemble. A faire absolument : au départ du port du grau du roi: une sortie en mer de 1h30 sur le catamaran voilier!!