This hotel was located just off the motorway, and fairly easy to find. Upon arrival/check in we were informed of our room number and given our key card, however no information was provided. ie (check out times, breakfast times, any of the bar/restaurant details, pool/fitness centre details. We had to go back and forth to reception through out to get the information we needed. Fortunately the staff were friendly and welcoming which made easy to approach them.
Room was nice, bit cramped even for a king privilege room. Not much space to walk, too many unnecessary chairs. Room and bathroom was clean. Mini fridge was nicely stocked up with water and soft drinks for free. TV in the room was a smart tv, allowed us to watch Netflix via screen mirroring which was excellent. Bed was comfortable with multiple pillow options. Sockets and USB charging points on both sides of the room, great for charging multiple devices. Full length mirror and cupboard space to hang up clothes. Nice gown and slippers presented neatly on the bed.
We did visit the pool facilities on multiple occasions during our stay. It was just a medium size. With a separate jacuzzi and steam room and sauna. Pool water was nice temperature, slightly warm which felt really nice. Lighting in the pool area was poor, quite dimly lit. Lockers in changing area needs a padlock, as we didn’t know we didn’t take out. Some chairs are available on the pool side which we were able to put out things.
Dining room was nicely laid out with ample space to move around. Breakfast had multiple options including vegetarian options available on request. Staff were friendly and helpful.
Overall a pleasant stay. Would recommend it.
翻譯
來自住宿之回應: Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel
Clean, comfortable hotel in a very good location for the train and shopping centre. A small but reasonable gym and a bonus to have the swimming/sauna facilities although the pool and jacuzzi were a little on the small side so often quite full. Staff were friendly and helpful when approached.
Parking charges seemed a little expensive which was a bit of a put-off for driving there and the walk-in shower wasn’t great as water got all over the floor because the glass piece wasn’t really long enough to contain the water.
Overall, a very pleasant stay and would stay there again if in the area.
翻譯
來自住宿之回應: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
訪客
經典雙人房
入住日期 2025年7月
家庭旅遊
6則評價
9.0/10
非常好
發佈於 2025年8月12日
Nice hotel,very close to railway (which was just as well as would have brought car until saw the prices to park)
Room quite new and comfortable ,could have done with more drawers.Shower quite good to use but water ran down to other end too easily would have been nice to have abath,did have one in my first room.
Breakfast quite comprehensive but expensive
Nice to have a pool and jacuzzi albeit small
Staff on reception pleasant and helpful would stay again if could park nearby
翻譯
來自住宿之回應: Dear ElizabethWe very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel
訪客
經典雙床房
入住日期 2025年2月
家庭旅遊
1則評價
10/10
傑出
發佈於 2025年5月28日
Lovely convenient hotel with a great pool and facilities
Fab price and dinner/breakfast was great
翻譯
來自住宿之回應: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
來自住宿之回應: Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel
訪客
尊享特大床房
入住日期 2025年1月
情侶
1則評價
8.5/10
很好
發佈於 2025年2月18日
Room services communication needs to be addressed. It was difficult to communicate with Reception as the phone kept ringing. Tv and fridge not working in one of the rooms. Unfortunately, this was not communicated .Staff very friendly, and facility looked perfectly clean.I can go back for another romantic vacation with my wife if I get the chance.
翻譯
來自住宿之回應: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
訪客
經典雙人房
入住日期 2025年3月
獨自旅遊
1則評價
7.5/10
發佈於 2025年4月27日
Convenient, simple no fuss accommodation.
Food was average in the restaurant but the service was very good and helpful.
Just a shame no alternative milks for breakfast except soya.
Room a little worn but had everything needed for the night.
翻譯
來自住宿之回應: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
來自住宿之回應: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
訪客
經典雙床房
入住日期 2025年6月
情侶
1則評價
10/10
傑出
發佈於 2025年7月13日
Clean, plenty of amenities that we did not have time to use unfortunately, location ideal for access to Telford Central Train Station
翻譯
來自住宿之回應: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel
Lanlanxue
尊享特大床房
入住日期 2024年8月
家庭旅遊
18則評價
10/10
傑出
發佈於 2024年9月29日
送孩子去學校,在這裏住了半個月,服務很不錯,有一個會講中文的工作人員
來自住宿之回應: We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel
來自住宿之回應: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
訪客
經典雙人房
入住日期 2025年1月
與好友旅遊
1則評價
7.5/10
發佈於 2025年2月9日
Very disappointed with the room allocated to us ,the shower had intermittent hot water in the end we showered cold water
翻譯
訪客
經典雙床房
入住日期 2024年6月
情侶
1則評價
7.0/10
發佈於 2024年7月15日
Had to pay for parking which was disappointing. Rooms very nice beds very comfortable. And staff friendly.. but leisure area wasn't great. No natural light. Chemicals were over powering. Paint coming off the wall. Picked up a stomach bug too.
翻譯
來自住宿之回應: Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel