朱麗葉山希爾頓恆庭套房酒店(Home2 Suites by Hilton Mount Juliet)

The pool was closed last week due to maintenance issues. I expressed my annoyance with that as I’d purposefully booked a hotel with an indoor pool. Then when we passed back through Mt Juliet on our way back home the indoor pool had been reopened but should NOT have been. It was freezing and green and dirty. Just a huge disappointment for a family traveling with kids.

We booked this hotel based on it having an indoor pool for my child. Pool= broken. Both waffle makers= broken. Thermostat in our room- wouldn’t even turn on, pretty uncomfortable night. TV in main room= broken. Repeat stay= no chance.

Stayed in the premium studio with 5 teenagers. Loved the curtain partition! They had their space and I had mine. We all had a great time. The breakfast was good and even though it was supposed to be over at 10, it was out until at least 11. The staff was excellent and very helpful with whatever I needed. The room wasn’t ready at check in time and they gave me an additional hour of check out time and a reduced rate.

Comfortable room and very helpful staff. The bathroom door in our room was loose on its hinges and therefore sagged and rubbed on the frame which was very noisy. The screws for the security lock in our door were loose so it wiggled quite a bit. If I had been traveling alone that would have made me nervous. Overall our stay was great.

Front desk computer is down, wait 15 minutes. Got a room with King bed instead of 2 Queen beds which I reserved. They said ******* gave the King bed info and hotel is fully booked so no other room to switch. Bad checkin.

Great staff. Rooms are clean. They have those nice big bottles of shampoo and shower gel attached to the wall.

We really enjoyed our stay. I wanted to rate only 4 stars, but I couldn't bring myself to do it. Everything about this place was great. The staff was very friendly and accommodating. We got there a bit early before check in and our room wasnt ready yet. We were just going to wait out in the car, but they switched our room so that we could get situated and get some much needed relaxation after an 8 hour car ride. The free breakfast was typical of a hotel breakfast, but each of us was able to find something to enjoy every morning. This is saying a lot when you have 4 picky kids that all like different things. The pool was a bit cold, but the kids enjoyed it. Everything you need is nearby. We spent a day in Nashville which was only about a 25 minute car ride away. We also went to Gatlinburg, which i would strongly recommend for any family with children as it seemed that we were the only family with kids in Nashville. This hotel had everything we needed to keep the kids busy and allow the adults to relax between our travels to and from various places in Tennessee. The only issue we had was that we did not receive basic room service. We were running out of supplies such as TP and towels despute there being a notice in the room that they would restock, make the beds, etc every other day. That being said, they were quick to remedy the issue when we brought it up. Overall, I strongly recommend this hotel. Its very clean, and the staff is very friendly.

We were traveling for my son to have a surgery done close by, when he had some issues come up from the surgery and we needed to go home early, the property and ******* both worked with us to allow us to check out early! Will definitely stay there again when we are back in the area.

Nice and clean! It was a short stay but everything was great!