主要逗留套房黎巴嫩 - 納什維爾區(MainStay Suites Lebanon - Nashville Area)

We booked an available room for 6 people and when we asked for bedding, blanket and pillows for the sofa bed they said they didn’t have any and only had bedsheets. And the hotel was not even busy. There were only about 10 cars or less in the parking lot so to say they didnt have any extra bedding for the sofa bed was a lie. Poor communication, I had to go down to the front desk to get the bedsheets myself after I called and asked. They didn’t even say come and grab them from the front desk. I waited 10 mins then called back and asked if they were bringing it up and if I needed to go down. I also needed ice, so I went and found two ice machines that weren’t even plugged in, so no ice! This hotel had the worst service in my lifetime. Do not stay at this hotel or you will be very disappointed.

The children were upset that the pool was not in service. That was the main reason why we got this hotel was for the pool because of the winter months.

The room we had was a suite with 2 queens and a double pull out, sleeps 6. We had 5 people, 2 adults, 1 18 year-old (adult child), 2 younger children. No sheets or pillows in the room for the pull out bed, only 2 towels. For a room that should accommodate 6 people, should have enough supplies in it to accommodate 6 people, not 2.

The bathroom sink and tub had hair all over them. The cleaning staff addressed the issue promptly. The rest of the room appeared to be adequately cleaned. The pool was broken during our stay as well. The front desk lady was sweet and very helpful. Breakfast was good with plenty of options.

The hotel did not hold my reservation and said ******* cancelled my reservation. ******* said they did not cancel my rooms and my reserved rooms were booked to someone else. Still waiting for my refund for the rooms!

I definitely would avoid the hotel, we (family of 4) stayed for 8 nights and after 2nd day we had to ask 3 times for clean towels and toilet paper which we never received clean wash rags, on day 3 I asked for our room to cleaned which never happened. The breakfast was horrible unless you enjoy watered down sausage and eggs not to mention the rude attendant. The beds were extremely hard and uncomfortable also one night a man in parking lot walking around with huge knife and finally decided to check out pool and surprise it was closed….. definitely would not recommend this property 😡😡😡😡

Arrived into Nashville early morning, around noon went in to see if i can check in early I was really tired and Gabriela Emily helped out to get my room early, That was awesome. Defenitly reccomend this place

Checkin was great! The desk clerk was very friendly, rooms are clean and big, and we enjoyed a nice breakfast too. I don’t think I’ve ever stayed in a quieter hotel. We would definitely recommend MainStay in Lebanon.

Although the hotel rooms look amazing online, they really don’t look like that. The room was clean but there were greasy finger marks everywhere. I wiped down all the wall switches and handles. They were dirty. The kitchen cabinets had a lot of grease stains on them. The staff was amazing and friendly. It was comfortable for the one night we are here.